Quick and professional service. Always satisfied woude service here.
2/18/2019
Lydia H. VERIFIED CUSTOMER
Raul Rodriguez provided me with outstanding customer service, made it a pleasure to have taken my car to Ford Grody for my annual maintenance.
2/17/2019
Marcos C. VERIFIED CUSTOMER
Good service
2/17/2019
Sherry A. VERIFIED CUSTOMER
Raul is a nice man I’m completely satisfied wiywiyb. With the services you g. With the service tyvm
2/17/2019
Samuel B. VERIFIED CUSTOMER
I called the day before and made an appointment because I bought a Hyundai from your dealership and was told to do that so you could get the oil filter and have it when I come in. I don’t think you pick it up until I get there cause the service always takes 2-3 hours. Friday I had an appointment for 8:30 and finally got my car back after 12. After leaving the lot I realized your mechanic rotated my tires. The tires on the back are obviously wider than the front. Your mechanic put the back tires on the front and tighten the lugs so much I had to use 3’ breaker bar to loosen lugs. The air filter has never been touched. I pulled it out and found a rat nest droppings in the air box. Not good service.
2/17/2019
De Anna. VERIFIED CUSTOMER
Everyone was helpful and friendly
2/17/2019
Jose R. VERIFIED CUSTOMER
Great service very professional thanks
2/17/2019
Emma B. VERIFIED CUSTOMER
Raul was very informative whenever I called him he called me back to let me know about my car I just wish the company would have had a rental car for me so I wouldn't have to spend extra money on getting a car but other than that I was overall satisfied with the Ford experience and with Rogue
2/17/2019
Ryan H. VERIFIED CUSTOMER
Tim is an outstanding representative of your organization
2/17/2019
Ariel H. VERIFIED CUSTOMER
I would prefer for the service advisor to keep in touch with me the same day as drop off. I didn't know my car would be kept 2 days until I called. I also texted the number for messaging and no response. Voicemails were also left and no call back. I had a transmission message go off and even have a picture of it and after 4 days and after having "ford engineers" look at it, they said it was a wire in the fuse box. If it was the fuse box, I figured it wouldnt take ford engineers to figure it our 4 days later.
2/17/2019
Ron L. VERIFIED CUSTOMER
We always goto Ken Grody than any other local Ford dealership. They fix the vehicles correctly and I do not have to waste time ro get my vehicle fixed for same problem. I had really bad experience with the Cerritos Ford and Ford company but Ken Grody resolved all my issues all thr time. They always rent me the best car from the rental company. And my wife likes that. Thank you. I will visit you first if I have any issues with the car.
2/16/2019
Robert S. VERIFIED CUSTOMER
John did a great job for me and had me in and out in a timely manner.
2/16/2019
Robert T. VERIFIED CUSTOMER
Tim is very knowledgeable and always keeps me updated on what is going on with my vehicle
2/16/2019
James L. VERIFIED CUSTOMER
Tim is a great with the service department
2/16/2019
Hans E. VERIFIED CUSTOMER
My car is still running rough eventhough the spark plugs have been replaced on my 2008 Ford focus
2/16/2019
Richard W. VERIFIED CUSTOMER
Tim always provides me with excellent service and support. He is a trusted source of information when I come in for service.
2/16/2019
Hugo R. VERIFIED CUSTOMER
Mr Barajas always is attentive and polite, the service is always on point and he takes time to explythe issues.
He is a valuable asset to your company
2/16/2019
Jeffrey V. VERIFIED CUSTOMER
Very friendly, helpful good communication keeping me updated on the status of my vehicle, highly recommend!