Robert, takes care of business. That is the reason why we continue to drive our vehicles to Ken Grody Ford when we have other options.
2/11/2019
Robert R. VERIFIED CUSTOMER
As usual, Raul was very helpful and went out of his way to make sure the work on my care was completed in a timely and professional manner.
2/10/2019
Jayson J. VERIFIED CUSTOMER
Tim's Customer service was excellent keep me informed and update!!
Very courteous and professional!!
We need more people like Tim in our Industry????
2/10/2019
Roman G. VERIFIED CUSTOMER
Good job
2/10/2019
Marge P. VERIFIED CUSTOMER
Excellent communication of the problem with the car.
2/10/2019
Daniel O. VERIFIED CUSTOMER
Very happy with the service the best quality
2/9/2019
Ian D. VERIFIED CUSTOMER
Diligent diagnosis of an unusual issue, and
eventual rectification. I was kept adequately
updated throughout the process.
Very satisfied.
2/9/2019
Mark M. VERIFIED CUSTOMER
I live a few minutes from Mexico border.
Doug Fuller, (FULLER FORD,South San Diego) and I had a very good trusting relationship and I was exclusive. Doug has since moved on to geeener pastures.
I cold called your dealership hoping to purchase a Suoer Snake Shelby truck but ended up with Grody’s truck.
Since then I’ve had situations that needed to be dealt with and could have eldrove me away.
Bottom line JC is the sole reason why I’ve hung in there. He has treated me like a person who has sunk a couple hundred thousand into in last half year and am looking forward to a custom ordered 2020 Shelby super snake
2/9/2019
Denise L. VERIFIED CUSTOMER
Upon the replacement of the airbag , now my vehicles air/heater blower is not working
2/9/2019
Ronald M. VERIFIED CUSTOMER
TIM is great
2/9/2019
Michelle S. VERIFIED CUSTOMER
Superior service provided as always.
2/9/2019
Thomas S. VERIFIED CUSTOMER
Tim is a pro!
2/9/2019
Paul S. VERIFIED CUSTOMER
Always professional and attentive to repairs. Accommodating my transportation needs so I can continue with daily appointments.
2/9/2019
Greg R. VERIFIED CUSTOMER
Robert has the customer’s best interest, he goes above and beyond and has the best communication skills. He’s dedicated to the Ken Grody Organization and makes sure the customer is 120% satisfied. I only wish we could clone Robert for other companies. This was my first time at Ken Grody Ford and I will be back
Thank you
Greg R
2/9/2019
Sara T. VERIFIED CUSTOMER
Well as I write this I having been waiting now 22 minutes sitting in an office for Raul to help me. Someone said just to wait in his office for him. Another lady has been waiting for 15 as well. I bought a fiesta that ended up having a transmission issue that was covered under a 10/150,000 mile warranty . This is the second time I have taken the car in and ford wanted to charge me $200 to diagnose the car after they said they couldn’t duplicate the problem. If a car is covered under a warranty there should be no diagnostic fee, does ford really think I want to leave my car here for a week for no reason ?
2/8/2019
Danny D. VERIFIED CUSTOMER
He kept me informed of the status of the service.
2/8/2019
Gary D. VERIFIED CUSTOMER
Good job overall, however after spending almost
$3K in repairs, it would be nice to have a car wash
thrown in.
2/8/2019
Craig C. VERIFIED CUSTOMER
JC was great as always taking care of his customers like they were his friends.
2/8/2019
Jean M. VERIFIED CUSTOMER
Tim has always been a professional and a gentleman with me. I have appreciate his knowledge and his explanations to the problems of my vehicles. He has always been able to give me a time that I can come in and provide the best service. I will continue to use Grody ford as long as Tim is there thank you