Always treated well when having my vehicle serviced
2/8/2019
Jeffrey H. VERIFIED CUSTOMER
The job was done well and he also explained and suggested other items that needed to be serviced.
I was kind of alarmed that my van wasn’t washed. All the other Ford dealers I have taken my vehicles to for service wash them after being serviced for no charge.
2/8/2019
Rebecca C. VERIFIED CUSTOMER
Overall, my first experience at Ken Grody Buena Park was not satisfactory. I’ve had the car less than 4 weeks and Pablo said he needed to get the service authorized. Water was leaking into the back light from the rain. It took a whole week because Pablo said the wrong part was ordered. He didn’t have my correct phone number to call me even though I had pointed out before I left the car, that my phone was wrong and he said he would correct it in the system. The car was promised two separate times but the work was not completed. . When I went to pick up the car after the service department was closed and Pablo said the keys would be at the reception desk, no one could locate the keys or Pablo. They told me Pablo was coming back with the keys. When I finally got the keys from another employee, the car was not vacuumed and trash was left on the driver side floor. Pablo said for my inconvenience, he would make sure the car was given a good wash. I thought it would include the inside of the car.
2/7/2019
Rebecca S. VERIFIED CUSTOMER
I was shuttled to the dealership to pick up my car and arrived very late after closing time. Pablo was still there and made sure to explain all services done to my car, waited to make sure I was happy with my car when I got into it and was so pleasant to me even though it was a late night for him to leave work. I truely appreciate his professionalism. I am always very happy with Ken Grody Ford.
2/7/2019
Theresa R. VERIFIED CUSTOMER
Tim did a wonderful job keeping me updated and
explaining the work that needed to be done.
2/7/2019
Clara M. VERIFIED CUSTOMER
i have been taking my car to Tim Prete at Ken Grody since i bought my 2010 fusion always i give 5 stars
2/6/2019
Rick S. VERIFIED CUSTOMER
I purchased the premium service protection pack with my truck so the I would not have to deal with any issues. I brought my truck to your dealership for windshield wipers because I wanted quality ford products.the wipers were installed but didn't look right so I told the service writer. I then looked online for the part number for the wipers. I found the number and told the service e writer the correct part number. He told me that my protection policy doesn't cover that part number. I went home went online to ford parts.com. . After looking up the part I called fordparts.com. the person I talked with gave me the part number for the part. The same number I came up with. So I called your service department to them what I had found they told me to come back and that they would put on the right part. They did but why did I have to do all this extra work and make a second trip
Rick S
2/6/2019
Nancy F. VERIFIED CUSTOMER
Always- great customer service and friendly staff.
2/6/2019
Gerald R. VERIFIED CUSTOMER
Raul Rodriguez is the hardest working service writer and deserves a healthy raise. I’m sure you would agree so do be a cheapskate.
2/6/2019
Betty D. VERIFIED CUSTOMER
I’ve had much better service in the past. It was pouring when I brought my car in and was told part not in stock and had to leave car over the weekend. Not sure if windows were closed or not since my cloth grocery bags were damp when I picked up my car Tuesday. Also when I took my car home on Monday after ab the low tire pressure light came on and I had to return to dealership and leave car overbite so they cud replace rear tires. Why wasn’t this noticed previously. Had to leave car overnight again. Ring on keys was missing and wire had been attached to keys. I now need a new key ring. I’ve had much better service in the past. I didn’t even bother to call Raul to make him aware of this. Is service attention to detail slipping????
2/6/2019
Kenola T. VERIFIED CUSTOMER
Good job
2/6/2019
Amalia E. VERIFIED CUSTOMER
It was Robert who helped me. It was Pablo.
2/6/2019
Hernan H. VERIFIED CUSTOMER
Prompt attention
2/6/2019
Ledina H. VERIFIED CUSTOMER
Excellent Service
2/6/2019
Dennis D. VERIFIED CUSTOMER
Tim kept me updated regularly with the problems & the progress so the work could be completed properly & as soon as possible
2/6/2019
Bruce K. VERIFIED CUSTOMER
Pablo was the sweetest! Great customer service. He was extremely helpful with all my questions.
2/6/2019
Chris W. VERIFIED CUSTOMER
Thank you Robert, I will need to do more testing for trans operation to be sure, so far it is good. Thank you for your help.
Have a very good day.
2/6/2019
Jean A. VERIFIED CUSTOMER
Everything seems to be ok. I don’t know anything about the airbag repplacementi i’ll Have to trust that it was done correctly and I have been your client for a long time so I am sure all is good
2/6/2019
Scott J. VERIFIED CUSTOMER
Ismael was cordial and friendly. Best of all it didn’t take as long as it usually does. Length of service is very important. I go the Grody for quality parts and service but sometimes the wait time is excessive, today was good.
2/5/2019
Ronald V. VERIFIED CUSTOMER
Even though I had to wait 5 he's to get my car back. I was very appreciative that my car was fixed and back on the road