Experience was great....but I am missing one stem cap from front tire other than we are satisfied...thank you Raul
2/4/2019
Carlos S. VERIFIED CUSTOMER
Tim is top notch and always someone I can count on.
2/4/2019
Juan H. VERIFIED CUSTOMER
Absolutely disappointed with Henry’s inability to follow instructions. I made sure he understood that I would be picking up my truck after hours and to leave it outside and the keys with the receptionist. My truck was locked up in the shop instead. I live i lake forest, and i had prior engagements in huntington beach. What an inconvenience (both personal and business) and an absolute waste of money. $200+ in uber costs!
I will be picking up my truck first tomorrow morning and will not return for future service
Juan H
2/4/2019
Andre B. VERIFIED CUSTOMER
Well they did forget to do the service when it was there for camera repair...so I had to come back on a different day AND use Uber.
2/4/2019
Crystal B. VERIFIED CUSTOMER
I am always happy with John (JC). He is always accomodating, forthright, friendlyand honest. I appreciate his time and dedication. Thank you!
2/3/2019
Vienna B. VERIFIED CUSTOMER
Raul was very helpful and nice.
2/3/2019
Matthew M. VERIFIED CUSTOMER
Tim and his team treat me as if I were some VIP high end client. I always look forward to visiting and chatting with your team.
Matt
2/3/2019
Elvitha W. VERIFIED CUSTOMER
It should reflect the correct mileage when the car check out from the shop. I have noticed that they put 7 miles in the car. But the invoice reflects 1 mile.
2/3/2019
Karen N. VERIFIED CUSTOMER
We both have to read recall notices more carefully!
2/3/2019
Javier R. VERIFIED CUSTOMER
Buen servicio Gracias Ford Buena Park
2/2/2019
Hayley S. VERIFIED CUSTOMER
Great job!
2/2/2019
Mark M. VERIFIED CUSTOMER
Tim is a great advisor. He understands my needs and does his best to do whatever it takes to resolve whatever issue he is presented with.
2/2/2019
Frank S. VERIFIED CUSTOMER
When I went to pick up my Vehicle there was a communication breakdown and my vehicle was not brought out by the Porter. After 15 min I notified Ismael and he personally went to go get my Vehicle out to me.
2/2/2019
Daniel W. VERIFIED CUSTOMER
This wasn't Ismael Rodriguez issue it's the person who did the service. I told Ismael not to replace my windshield wipers because I just replaced them at the cost of $40. But the gentleman doing the service said that I told them they were stricky ? Which is not true. Other then that everything was fine as usual.
2/2/2019
Alondra C. VERIFIED CUSTOMER
I always bring my car to Ken Grody Ford when I need something or just a check up for my car and I’m always satisfied!
Robert is a great employee and is very helpful and honest !
2/2/2019
John A. VERIFIED CUSTOMER
Very good to work with Raul.Excellent service.
2/2/2019
Larry M. VERIFIED CUSTOMER
Henry was helpful & friendly.
In general your service personnel should better communicate. This should be between service writers, parts dept. & mechanics. Also it should not take 4 days to obtain parts that should be common and available in an number of places. Delivery should be demanded almost immediately or a runner should pick them up. You seem very busy, probably understaffed.
2/1/2019
Ronald M. VERIFIED CUSTOMER
1st time that I just dropped in (no appointment) - everything went smoothly.
2/1/2019
Ruthanne L. VERIFIED CUSTOMER
I got a better price than I thought I would have to pay and the service was quick. Thank you!