Tim and the whole gang treated us with such respect and kindness. Quite knowledgeable and helpful.
Made ya feel as though we were the only customers there.
Service Dept is stellar. At the helm is Eric. Leading the way and and supporting his team to do the best job they can.
Bravo staff!
1/29/2019
Jaime L. VERIFIED CUSTOMER
muy bien excelente servicio
1/29/2019
Laurie R. VERIFIED CUSTOMER
Best service
1/29/2019
Juan Z. VERIFIED CUSTOMER
Henry’s continues to be the best service advisor I have dealt with in 20 years
1/29/2019
Michael K. VERIFIED CUSTOMER
Awesome job!!!!
1/29/2019
James H. VERIFIED CUSTOMER
It would help if your company had a better follow system when it comes to ordered parts. It took several weeks to find out that the air bag part was in the parts department. However, once it was confirmed, the work was done quickly and on time.
1/29/2019
Debbie S. VERIFIED CUSTOMER
Robert answered all my questions and followed up as he said he would. But what I really appreciated was in kindness and professionism.
1/29/2019
Nicholas F. VERIFIED CUSTOMER
Appreciate his honesty and hard work
1/29/2019
Dennis H. VERIFIED CUSTOMER
Robert Ingersoll did a very good job. They were unable to find and fix the problem. We will contact Ford Motor Company to discuss the problem. We travel and pull an RV , so we are nervous about using the truck. Please give me a call at ****-****-xxxx.
Thank you,
Dennis H
1/28/2019
Vindetta O. VERIFIED CUSTOMER
I am always treated professionally and like family . Robert is the best!
1/28/2019
William B. VERIFIED CUSTOMER
Pablo was very professional, and called me when the work was done, but the tech found a leak with the drain plug, which made me wait an additional length of time. Both the tech and Pablo waited till the job was done. I thank them both.
1/28/2019
Ed H. VERIFIED CUSTOMER
I askEd H
1/28/2019
Yazmin G. VERIFIED CUSTOMER
I came in for an oil change, and they had it down with the hour, plus a car wash. It’s always a great experience with them
1/28/2019
Cynthia T. VERIFIED CUSTOMER
this is the first time i took my car in and it didnt take 6 here's to get it back
1/28/2019
Susan D. VERIFIED CUSTOMER
Great customer service very helpful and excellent service
1/28/2019
James P. VERIFIED CUSTOMER
Tim was excellent
1/28/2019
Gena B. VERIFIED CUSTOMER
I always feel very taken care of at Ken Grody and this visit was no different! Quick wait time and wonderful service!!
1/28/2019
Jamie D. VERIFIED CUSTOMER
Tim Prete was very professional and courteous. I am very pleased that I purchased my F 150 from Ken Grody. All the staff that I encountered made me feel that I was important and that my being there was top priority! Ken Grody Ford is tops!
1/27/2019
Marga D. VERIFIED CUSTOMER
Robert is the best. I look forward to working with him in the future.
1/27/2019
Dennis J. VERIFIED CUSTOMER
Called a day ahead made an appointment brought my car in for an oil change on time and didn’t get it back till almost 5:30pm.