Great service for the second time.. shows consistent quality and dedication toward the customer. Thank you!
1/5/2019
Adrianne N. VERIFIED CUSTOMER
The service representative, Andy Vasquez, was very helpful. However, after keeping my Ford Flex for two days, the rattle was not fixed. I will have to find another day to take it back in to be fixed correctly.
1/4/2019
Lawrence H. VERIFIED CUSTOMER
Great service, Thank you
1/4/2019
Greg R. VERIFIED CUSTOMER
Friendly service and great work on my car.
1/4/2019
Won C. VERIFIED CUSTOMER
You guys are good all the time i went
The best dealer all time
Thank you for your effort and caring
1/4/2019
Raymond F. VERIFIED CUSTOMER
Robert was very helpful and made me feel comfortable throughout the process.
1/4/2019
Marcos C. VERIFIED CUSTOMER
No
1/4/2019
Martin V. VERIFIED CUSTOMER
Exelent service !
1/4/2019
Daniel J. VERIFIED CUSTOMER
Henry communicated everything in a better than expected timely manner. I will be using Ken Grody Ford for future service because of Henry.
1/4/2019
Christopher G. VERIFIED CUSTOMER
Robert was awesome got what I need fixed and I was on my way and also randy was very friendly and welcoming when I pulled up
1/3/2019
Michael B. VERIFIED CUSTOMER
My service advisor went out of his way to make my service call as pleasant as possible they were outstanding.
I would recommend Jen Grody to any of my friends or family.
1/3/2019
Stephanie B. VERIFIED CUSTOMER
They had my vehicle from
Last Friday until Wednesday 1/2/19. I had to call around 2 o’clock pm to see what the update was, they said it was finished I planned to come at 4pm which I did and waited almost 40 minutes from getting my paperwork together and then receiving my vehicle. Between 2 and 4 was plenty of time to gather my paperwork and get my car washed not to mention how many days my vehicle was in your possession. This seems to be the way you do business because this isn’t the first time. I feel like maybe Mercedes can show your staff how customer service is handled.
1/3/2019
Joseph H. VERIFIED CUSTOMER
Juan Carlos Barajas was one of the best customer service gents I have ever met. Extremely professional and very knowledgeable of Ford products. My 2018 Explorer service work was completed on time and J.C. was top notch! Well done!
1/3/2019
Martin Z. VERIFIED CUSTOMER
Excellent customer service. From begining to the end when i picked up my truck. I would definitely return
1/2/2019
Jonathan J. VERIFIED CUSTOMER
I was told a different wait time than what was given, and in the past times I’ve been there I was always offered a courtesy shuttle, this was not the case this time. I was not very satisfied with the overall service.
12/31/2018
Lim G. VERIFIED CUSTOMER
Happy New Year
12/31/2018
Allison S. VERIFIED CUSTOMER
My service was never completed because your employees failed to inform us that for a simple oil change with an appointment was going to be 4 to 5 hours. My husband was only told after waiting 2 hours that you were behind and under staffed and still working on cars from the day before. We left with no service provided. This happens all the time here and we are sick of the slow service and lack of communication. Because your service team couldn't complete a simple oil change with an appointment we are now forced to take a different car on our family trip which will cost us more on gas. So thanks for the extra expense you are causing us.
12/31/2018
Pegi S. VERIFIED CUSTOMER
Raul was absolutely most helpful with this visit. His was my husbands car and he took care of all the maintenance but he passed this year. This 1st trip was difficult for me but Raul was a true gentleman and walked me through from beginning to end. I really appreciate all the care he provided
12/31/2018
Jose M. VERIFIED CUSTOMER
Better use of the technology you have in place would enhance the experience. I received a text message on my phone after I dropped off my car letting me know that I could reply to ask questions, so I asked a question and never received a response. I’ve also tried to use the Ken Grody website to book service appointments and never once have I been successful. I always show up and your can’t find my appointment. Once I am there the service I great and have no complaints but these tools need to be better implemented and used by the service team.