First, I like to say I like Andy. He is a very nice man and I like him as my Service Advisor.
But, I made an appointment days ahead and dropped my vehicle off on the eve BEFORE my appointment date time of 7:00 AM so I could get my vehicle back faster. I did not hear a word on when my vehicle would be done or if it was front or rear brakes that needed replacement. So I drove to your dealership and arrived at 1:20 PM to check on my vehicle that had not been touched per the gentlemen in the service window, not Andy. So I waited 2 1/2 hours in your lobby waiting for Andy to tell me it was done. I know he is busy, but we are all busy and have things we need to do and need our vehicle. I don't need a call back from Andy.
12/1/2018
Mike I. VERIFIED CUSTOMER
Luis treated us like we were the only client.!
12/1/2018
William A. VERIFIED CUSTOMER
Thank you for auto service on my Ford Escape, well done, great job?
William A
11/30/2018
Hugo C. VERIFIED CUSTOMER
Robert was great. It was the crew that was getting my car that took long. Like almost 20plus min. And was not cleaned it anything else but the recall.
11/30/2018
Richard C. VERIFIED CUSTOMER
Raul is a good man. I had went to the service department on Monday and I had a feeling that I wouldn’t be able to get my situation taken care of because of the time I showed up at. Raul tried to get me in bed told me the truck would not be done. So we set up a time for Wednesday and the service on my truck was done about three hours earlier than I expected. Raul’s customer service is great. I usually work with another service Rep (Andy) and don’t like working with anybody else because of his great customer service. Although Raul is right up there. Thank You Raul
11/30/2018
David C. VERIFIED CUSTOMER
Henry always takes care of me and my truck.
I actually look forward to taking my truck in for
service. Thanks for your follow up.
11/30/2018
Jeremy M. VERIFIED CUSTOMER
Raul was very friendly and polite making it easy to talk to him and very knowledgeable he was able to answer all my questions that I had easily.
11/30/2018
Marga D. VERIFIED CUSTOMER
John Carlos was exemplary in every way. You are very lucky to have him.
11/30/2018
Juan C. VERIFIED CUSTOMER
His the best
Very helpful
Professional
Just the best customer service
I'm really happy with the service
100%
Thanks
11/30/2018
William K. VERIFIED CUSTOMER
Robert was excellent
11/30/2018
Michael C. VERIFIED CUSTOMER
Great ????????
11/29/2018
Drew S. VERIFIED CUSTOMER
Very professional and helpful!
11/29/2018
Albert M. VERIFIED CUSTOMER
Very knowledgeable and friendly. Took the time to explain everything that was done and checked
11/29/2018
Donna B. VERIFIED CUSTOMER
Great service. Above and beyond!!!
11/29/2018
Tyler C. VERIFIED CUSTOMER
Yes
11/29/2018
Jason F. VERIFIED CUSTOMER
Everyone was great. Thanks for going above and beyond today.
11/29/2018
Donna B. VERIFIED CUSTOMER
Did not notice till I got home that my phone was no longer connected to the car. I am going to call tomorrow and see if I can't bring it back in to have it re-set up. I tried and I can't do it
11/29/2018
Stephanie M. VERIFIED CUSTOMER
Luis went above and beyond to ensure my highest level of satisfaction. From texting me, to checking on me and letting me know the second my truck was ready. Thank you Luis.