Did a great job; however I feel that the turn around time was way too long. I can see a couple to a few days at most.
11/29/2018
Gary S. VERIFIED CUSTOMER
Without qualification all experience with the service department has been excellent.
11/29/2018
Debra W. VERIFIED CUSTOMER
If Tim worked in my line of work, I would try to get him to work with us!!!
11/29/2018
Kelly W. VERIFIED CUSTOMER
Robert is very polite. Explained everything that was going to take place and when my car would be done.
11/29/2018
Maryanne R. VERIFIED CUSTOMER
No comment.
11/28/2018
Alejandro B. VERIFIED CUSTOMER
Tim Prete always offers great customer service. Thank You!
11/28/2018
Michelle S. VERIFIED CUSTOMER
Robert was great. Extremely friendly and helpful. He took his time and made sure I understood everything. I really appreciated his helpfulness.
11/28/2018
Tamara E. VERIFIED CUSTOMER
Very satisfied with my service and the service tech Tim Prete.
11/28/2018
Kent P. VERIFIED CUSTOMER
Tim is very professional and polite. A great employee to have
11/28/2018
Moti L. VERIFIED CUSTOMER
Very nice a polite staff. Nice to work with him
11/28/2018
Ronald J. VERIFIED CUSTOMER
Scheduled an appointment to bring my mustang in for an airbag recall repair. Service department confirmed that the part was available. Rearranged my work schedule to drop the car off as soon as you opened. I was the first customer of the day and needed a shuttle ride back home so I could get to work. I was asked to wait in the customer lounge for the shuttle. 45 minutes later I finally went back to the service area and they told me the shuttle had already left.
Finally got to work and got a call from service service dept telling me that they don’t have the part. You tell me how my experience was. I have put this recall off for months for just this type of reason. Going to the dealership is a nightmare and I don’t do it unless there is no alternative. I have purchased two vehicles from Ken Grody.
The service rep apologized but talk is cheap. You should have at least offered an oil change to make the dealerships mistake not a complete waste of my time.
Thank you. Ron Arthur. ****-****-xxxx
11/28/2018
Armando G. VERIFIED CUSTOMER
Tim has always been the best
11/28/2018
Myung K. VERIFIED CUSTOMER
Andy very good service my truck also he did accelerated jod thanks so much
11/28/2018
David J. VERIFIED CUSTOMER
Raul is always on point, very kind, and helps you get your car maintenance done in a timely manner ! Amazing service all the time when I visit Raul!
11/28/2018
Juventino R. VERIFIED CUSTOMER
Me dieron un servicio satisfactorio en el tiempo que me indicaron Gracias
11/28/2018
Juan G. VERIFIED CUSTOMER
Luis ****from service department always does an excellent job. I'm really happy to have Luis as my service person for my Ford, Transit Connect Cargo Van.
11/27/2018
Richard T. VERIFIED CUSTOMER
Tim Prete was awesome. He got me in and out quickly.
11/27/2018
David L. VERIFIED CUSTOMER
My adviser, Tim, has always gone above and beyond keeping a loyal Ken Grody customer. Thank You again!
11/27/2018
Nelly R. VERIFIED CUSTOMER
thank Tim prete for your help I really apreciate that.