Ken Grody Ford Auto Repair Service

I called to make a service appointment and the earliest appointment was over 2 weeks away. I took it. I arrived on time to my appointment. I was told by the service advisor that I could not get a rental vehicle paid for by Ford until my vehicle was diagnosed and it was confirmed that the repair was under warranty. Robert then said that they probably wouldn’t be able to look at my car until “after lunch time.” It was 9:30 a.m. and I had to go to work, so he suggested I go to Enterprise and that he would send them the P.O. later that day after diagnosis. I did as he instructed. After not hearing from Robert all day, at 3:00 I called for an update. I was told that they still had not looked at my car but he would get back to me. At this point I’m wondering what the point of an appointment is if they can’t even look at it the same day. Super inconvenient because I could potentially have to pay the extra day(s) for the rental car if the repair wasn’t warranty. They ended up looking at the car shortly after my call but Robert said the diagnosis would probably not be received until the next morning. The next afternoon Tim called, being sure to let me know that “Robert came in on his day off” to check on my car (thanks for the guilt trip I never asked for) and he was told to let me know they looked at my car but still hadn’t made the diagnosis. He called back in the evening to let me know again that they had no update. The next day in the afternoon I called back for an update and Robert let me know they made the diagnosis, verified it was under warranty and they were currently replacing the seal, but said it wouldn’t be ready for pickup until the next morning so they could road test it and wash it. I got a call the next day at around 9:30 letting me know the car was ready for pickup. I picked it up at noon, and the valet asked me if I wanted it washed. I was confused because Robert said this was going to be done already. I was offered to wait 15 minutes while they washed it, but declined because I had to go to work. Overall Robert was courteous, and none of the issues are his fault, I just thought it was ridiculous that I waited 2 weeks for an appointment for my car to just sit there waiting to be looked at, then waiting over a day for diagnosis. Meanwhile I’m stressing out over having to possibly pay for the rental car for all these extra days while I wait. Then paying $100 deductible for a seal to be replaced, and not even getting a car wash? I wish Ford would do onsite loaner vehicles; it’s so much more convenient for the customer.

Great job JC

Luis was great!! Estimated time was on point and made me feel welcomed.

Tim was extremely helpful and delivered on his word to get my truck taken care up and serviced in a timely manner

I have trusted Tim with my service needs for the better part of 15 years. Since 2005 with the purchase of my Mustang GT which I still own, to my 2009 F-150 Platinum and now my 2018 Platinum, I will continue to look to Tim. Tim is always attentive and helpful.

Great service!

Very good service Raul was a good service advisor kept me updated on my vehicle and it was fixed right thank you

I was happy about the price and the detail job, but they rotated my tires and did notice a nail in my tire.

Very pleasant.

Robert was very polite and helped me out with some questions I had. People like Robert make even standard Oil Changes a good experience.

I have taken my car @ 4 times same problems and they have not been able to fixed the problem, the problem got worst (cracking noise when turning the wheels) now I’m tape recording the noise since they can’t seem to find the problem, I have a really expensive car that I wished I could buy because I love it but I’m changing my mind about ford cars.

Robert is gods gift to humanity. His customer service is bar Nunn. He embodies the Ford family Spirit. This gentleman was done only courteous and kind, but went out of his way to ensure excellent customer service. I highly suggest a raise

Raul was great as always! Providing timely and professional input and updates on service.

Louis rameriz does a fantastic job. Scale of 1 to 10, hes a 10. Thanks.

good job Raul thank you

Raul is always a great help with all of our vehicles. Truly a great person and extremely savvy on all things Ford.

Very helpful and nice guy!

I’ve taking many different vehicles to many different dealerships, and Luis was by far the best experience dealing with a service advisor. Very professional, knowledge and friendly. Definitely gave me a good feeling a dealing with Ken Grody Ford in the future.

Robert kept well informed and was honest and polite. Thanks for the service

Raul was professional and took care of my recall in half the estimated time. I will be asking for him on my future maintenance.