I called on Friday to ask if I need
a appointment and the service guy said no. I brought my car in and was told my car would be ready between 4 or 5pm.I get there at 5 and car was ready. I waited 30 minutes before anyone decided to dry my car. I watched the to service employees
get I to it . One was asking why the car is not ready. The other service guy said I dont know where the car is. I just stood and looked at my car sitting there wet.
Once everyone I assume got there payroll checks everyone left. .Car looked like crap after being washed.
11/7/2018
Norman L. VERIFIED CUSTOMER
When we checked in our car for the airbag recall, we were told we would receive our car to be washed and when we picked it up it was not washed, also we had to wait along to for them to bring the car and had to walk to get to the car.
11/7/2018
Alex B. VERIFIED CUSTOMER
Pablo was hands down the best
He took care of my F150 from day one
He went above and beyond his job and made sure I was satisfied after every visit great job pablo
11/7/2018
Jeffrey S. VERIFIED CUSTOMER
Ken grody ford has the best service team iamongst all the ford dealers i have had experience with. Luis ****and Eric Romanoff absolutley care about the customers. Thats why ill always return to kem grody ford
11/7/2018
Karen B. VERIFIED CUSTOMER
Always great service!
11/7/2018
Frank L. VERIFIED CUSTOMER
Super quick service. I called on the way and Tim was able to squeeze me into their busy schedule.
11/7/2018
Jacko S. VERIFIED CUSTOMER
Great service and very friendly staff
11/6/2018
Peter G. VERIFIED CUSTOMER
Good job
11/6/2018
Jessica M. VERIFIED CUSTOMER
Luis provided great professional customer service. One of the best service reps you guys have. I stopped taking my SUV due to Prior bad service but because of Luis's great customer service I will be taking my SUV back for my routine check-up and oil changes. He deserves a raise or a bonus.
11/6/2018
Charmaine A. VERIFIED CUSTOMER
Thanks Luis I appreciate all your help brother
11/6/2018
Marvin W. VERIFIED CUSTOMER
Louis was very easy to deal with and communicated with me allowing me to plan my day so I would know what time I needed to come pick up my truck. The truck was clean and in good shape when it was ready.
11/5/2018
Gaylord T. VERIFIED CUSTOMER
Robert was very thorough in explaining all the work completed on my truck.
11/4/2018
Loui Z. VERIFIED CUSTOMER
Tim was polit man
11/4/2018
Jennifer K. VERIFIED CUSTOMER
Robert was very professional and polite.
11/4/2018
Theresa H. VERIFIED CUSTOMER
Truck was ready on time and was washed.
11/4/2018
Evevardo S. VERIFIED CUSTOMER
Good services
11/4/2018
Debbie D. VERIFIED CUSTOMER
Sincere and helpful person.
11/3/2018
Sheryle W. VERIFIED CUSTOMER
No appointment, fast service, Robert ingersoll professional and helpful
11/3/2018
Lori M. VERIFIED CUSTOMER
Robert did a great job and followed up as promised.
11/3/2018
Terry R. VERIFIED CUSTOMER
Raul is a very conscientious Service Advisor. Provides excellent customer service!