Always a pleasure taking all my 5 Fords to Luis because he takes care of me and makes sure my cars are properly worked on with genius ford parts & quality workmanship!... ????????????
10/6/2018
John B. VERIFIED CUSTOMER
He is Awesome!!! Lol
10/6/2018
Ofelia M. VERIFIED CUSTOMER
Raul is Awesome!! He deserves a raise! He took the time to research where to get the air bag needed for my car. I constantly called and was directed to different service employees who never called me back. Raul was quick, efficient, and went over and above and did his job to 100 + customer satisfaction.
Thank you Raul.,, ken Grody Ford is fortunate to have you as their employee.
10/6/2018
Bill P. VERIFIED CUSTOMER
He is a very professional serviceRyder he promised me my truck would be done the next day and it was thanks for the great work Bill
10/5/2018
Marcial M. VERIFIED CUSTOMER
Luis ****give a great custumer service thank you
10/5/2018
Elaine M. VERIFIED CUSTOMER
JC was extremely helpful! I appreciate the detail he paid to my customer experience.
10/5/2018
Ricardo S. VERIFIED CUSTOMER
Very knowledgeable tech and gave me the answer I needed in regards to the service to the vwhicke. Thank you .
10/5/2018
Gordon H. VERIFIED CUSTOMER
I had the ECKbond treatment done to my daughters new car I had just bought for her. “JC” walked me out to the car when I picked it up, to my surprise the car actually looked better than new inside and out, I didn’t expect that or know it was even possible. I’m very happy with the service I got.
I do have one thing that could help your service customers be better served at Ken Grody Ford... Get Enterprise rent a car a Kiosk there at your service department, that shutting back and forth is terrible! They could keep a half dozen cars on hand there for service customers and it would be a win for everyone!
10/5/2018
Edward E. VERIFIED CUSTOMER
Pablo was great! The service was great and the car wash was an extra bonus! Thank you!!
10/5/2018
Jefferson M. VERIFIED CUSTOMER
Awesome team
10/5/2018
Robert P. VERIFIED CUSTOMER
He was excellent! Very pleased with John Carlos
10/5/2018
Richard S. VERIFIED CUSTOMER
oil pan cover not secured and fell downward., had to drive back from home to get fixed.
10/4/2018
Bill D. VERIFIED CUSTOMER
Fast friendly and did what they promised to do.
10/4/2018
Sue Ann. VERIFIED CUSTOMER
Honesty was the best
10/4/2018
Jack P. VERIFIED CUSTOMER
Job was completed fullly. Thanks Luis for coordinating everything.
10/4/2018
Bob S. VERIFIED CUSTOMER
Raul has been an excellent service advisor and supports customers with providing timely feedback.
10/4/2018
Giselle M. VERIFIED CUSTOMER
Luis was extremely professional and understood my timeframe. Thank you!
10/4/2018
Lee P. VERIFIED CUSTOMER
This is the first survey request I’ve actually received but I am pleased to receive this because Raul does an absolutely incredible job!! He always makes me feel important, he’s thorough, has great follow up, and has always gone above and beyond at any request. He’s the man!
10/4/2018
Erick V. VERIFIED CUSTOMER
Luis is a great guy love working with him my I live in corona the closes ford is Norco but Luis is such a great guy that I drive with such a pleasure to Buena Park to get that good service
10/4/2018
Edward B. VERIFIED CUSTOMER
Andy has always been efficient and friendly in my contacts with him. He is "an old pro" and knows the ropes. A great guy that I turn to for service.