Robert ingersoll was an outstanding service rep. Will request him in the future.
8/25/2018
Ryan A. VERIFIED CUSTOMER
I have been coming to Ken Grody Ford in Buena Park for more than 15 years. John Carlos is the few years I have worked with him, has always given the best customer service and delivers my vehicles on time with no problems.
8/25/2018
Angela L. VERIFIED CUSTOMER
Henry was very professional, nice, and explanatory about my vehicle. Thank you.
8/25/2018
Efrain A. VERIFIED CUSTOMER
Truck was taken in for service and repairs. No issues with the 45k service or repairs so far with the exception that I still hear a clunk in my suspension when turning and my truck wasn’t washed. I thought they normally washed the vehicles when service is performed but I could be wrong. Other than that everything else was great.
8/24/2018
Carol H. VERIFIED CUSTOMER
Tim Preete has always been very nice when I have come in to have my car serviced. He is a very kind and caring individual.
8/24/2018
Adrienne W. VERIFIED CUSTOMER
Good service love the free car wash
8/24/2018
Graciela M. VERIFIED CUSTOMER
Everything was a fast smooth process. In n out no issues. Thank you very much.
8/24/2018
Eric L. VERIFIED CUSTOMER
Very professional and great service
8/24/2018
Rosa M. VERIFIED CUSTOMER
Worst nightmare!!! Long wait to get response on status of vehicle.
Expensive repair on part that should’ve been assess during regular maintenance. Pickup time of vehicle prolong due to Service Writer assisting several customers at one time. Costing Me a huge overcharge on my credit card that left my bank account at zero for several days. Creating a financial hardship. With the only solution offered from your Company was “Sorry, it Happens you need to wait, you’ll get your money.”
8/24/2018
Benito J. VERIFIED CUSTOMER
Luis is attentive, professional, and works hard to resolve the issue.
thank you, Luis!
8/24/2018
Linda K. VERIFIED CUSTOMER
Mr. Ingersoll was very professional and polite. I appreciated the time he took to review the services that were performed on my vehicle.
Also, being notified by text that my SUV was ready was a pleasant surprise. And, I only waited about 90 minutes for the servicing to be completed!
8/24/2018
Mark M. VERIFIED CUSTOMER
Tim Prete is a true professional. Service on my car was performed as promised, and completed when promised.
8/24/2018
Giovanni W. VERIFIED CUSTOMER
Perfect customer service throughout the whole process
8/24/2018
Walter G. VERIFIED CUSTOMER
Service department is very very nice your sails personal would stab there mother ln the back to make a dollar I wlll never buy anything from your company again
8/24/2018
Jeffrey B. VERIFIED CUSTOMER
Robert was professional and thorough. I appreciate the service I received on this visit.
8/24/2018
Hugo R. VERIFIED CUSTOMER
I’m extremely satisfied with the service and attention provided by Carlos Barajas
He knows the cars and the service that is needed with little input from customers
Very friendly and prompt follow ups
8/24/2018
Nathan L. VERIFIED CUSTOMER
Tim is incredible. He is THE reason I keep coming back.