As always Buena Park Honda far exceeds my expectations!
To the service people for going above and beyond!
Keep up the Great Service, Thank You!!!!
4/26/2020
ERIC C. VERIFIED CUSTOMER
Workers were rude, including receptionist. Was never told an estimate for the price prior to being charged. The number estimate was written in AFTER signature was obtained. Never told prior. Tony refused to wear a mask at customer’s request and told customer to walk away if they weren’t comfortable instead, even tho we were trying to go over the paperwork together. Manager Charlie was no help.
4/26/2020
Jeremy W. VERIFIED CUSTOMER
Jonathan was great.
4/26/2020
Eva V. VERIFIED CUSTOMER
Jonathan was very pleasant and explained everything that was gonna be done on my vehicle. Will definitely be coming back for more service..
4/26/2020
Roberto M. VERIFIED CUSTOMER
Was given a time frame and was never updated. So when I call the next day I’m told ac recharge machine is broken and they have to wait for a tech to show up with one. So now I’m told they might work on my car. Next day I call for answers and I’m told it’s currently being worked on. But never was I updated on anything. Also when I took it in I advise him that I had previously gone and a dye was added to my ac system and the condenser was leaking. I was then called to find out they found drips of dye on my compressor so they decided that was the source until I asked the tech if he took a look at the condenser and he said no so I asked to lift the vehicle and showed them where the extremely big leak was. After showing them I sensed the attitude change
4/26/2020
Jose D. VERIFIED CUSTOMER
Good job
4/26/2020
David J. VERIFIED CUSTOMER
BPH is not pushy with cross selling unnecessary services unlike my experience with Honda World Westminster.Jonathan is polite and professional.
4/26/2020
AFRAM M. VERIFIED CUSTOMER
Alejandro Luna went above and beyond to assist me in today’s vehicle service. I initially asked for the front and rear brake pads to be replaced, but Alex called me to inform me that the rear brake pads were still in good condition and there was no need to replace them yet. I really appreciate his honesty and because of that, I will always request Alex as my Service Advisor. Thank you for your honesty, integrity and professionalism.
4/26/2020
Rajeshkumar P. VERIFIED CUSTOMER
Good Co-ordination and make ready time as per decided
4/26/2020
MICHELLE F. VERIFIED CUSTOMER
Tony was really great! Tony throughly went over my vehicle inspection.
4/26/2020
Tracy B. VERIFIED CUSTOMER
I was very pleased with the service I received.My experience with Tony Lagos was a great. He had me in and out in a timely manner. Thanks Tony ???????? and Thank you Honda ????????
4/25/2020
Miguel C. VERIFIED CUSTOMER
Exelente thank you
4/25/2020
Mary S. VERIFIED CUSTOMER
Thank you for everything.
Service is top-notch !
4/24/2020
Julian C. VERIFIED CUSTOMER
Excellent service by Jonathan Vera thank yuo
4/24/2020
Rosset C. VERIFIED CUSTOMER
Very good customer service. Alex was very kind and made sure I was satisfied.
4/24/2020
Cheryl L. VERIFIED CUSTOMER
Service writer was not very helpful. Absolutely made it seem like my wife doesn’t know anything. Since he is not the technician he should of got the tech manager to explain to us instead of making my wife look stupid. And at the end they decide that there was something they can do. Alex wasted our time.