I came in for B-1,3 Services which was estimated around $200, Then was informed by Joanne that my car required more Maintenance services and my axle is leaking & I approved the additional maintenance services even though it was an additional $363 that I was not anticipating to pay for, however RE:the $350 axel leak issue, I informed Joanne that I purchased an extended warranty plan and she informed me that because they closed early on Sat, she will contact them on 11/5 to check if my warranty covered it and call me, I called Joanne on Monday, November 5 and left a message around 12:30 PM and never heard back from her and I find it unusual that she did not document the axle leak on my paperwork. I am hoping a return phone call and either Joanne or someone follow up with my extended warranty plan & axle leak issue.
11/6/2018
Grace Y. VERIFIED CUSTOMER
Yes. Great service
11/6/2018
MARTHA C. VERIFIED CUSTOMER
Satisfied. David Rosales was professional.
11/6/2018
ROGER M. VERIFIED CUSTOMER
Thank you David! You were very professional and courteous!
11/6/2018
JEREMY W. VERIFIED CUSTOMER
David was great. Give the man a raise!
11/6/2018
Jose G. VERIFIED CUSTOMER
Great great
11/6/2018
Jose G. VERIFIED CUSTOMER
Thank you very helpful..
11/6/2018
RONALD B. VERIFIED CUSTOMER
Excellent
11/5/2018
Monique R. VERIFIED CUSTOMER
Hire more employees like him! Very efficient and friendly. The last time I was there, the employee who helped me convinced me that I didn’t have the oil changes in my contract and charged me $65!?(obviously I should’ve remembered what I had signed up for but pregnant brain got to me that time) Tony was thorough on making sure I had that feature. He used the credit to other maintenance on my car and made this visit the fastest and easiest one I’ve had yet. So thanks again, Tony!
11/5/2018
Steve H. VERIFIED CUSTOMER
Great expert recommendation with on time service!!
Thank y Eugene with Buena Park Honda!!
11/5/2018
Ricardo G. VERIFIED CUSTOMER
Joanna was very helpful and understood what troubles my car had,
I had also told her I had some financial issues and she was able to give me a discount
She went beyond what I expected and like I told her she is a life saver and for the guys that did the repair and washed my car thank you you guys did a great job.
11/5/2018
RITA D. VERIFIED CUSTOMER
Brian was great. Checked on my car twice and came to where I was sitting to up date me.
11/4/2018
Tony H. VERIFIED CUSTOMER
Joanne, the service advisor at Buena Park Honda was amazing. She went above and beyond. The guys I had an issue with were the guys returning my car to me. They had no idea what was going on when I asked them questions such as “what is the multi point inspection?”. Additionally, the car wash that I received made my car even dirtier than when I came in..
11/4/2018
EDUARDO H. VERIFIED CUSTOMER
I was completely satisfies with Eugene very polite guy he helped me in everything I needed good costumer service on his side.
11/4/2018
MARK STEVEN. VERIFIED CUSTOMER
He was so informative about the car accessories and showed me how everything works that I needed to understand. Also set phone and navigation up for me
11/4/2018
Binh L. VERIFIED CUSTOMER
All good,
11/4/2018
MANNY Q. VERIFIED CUSTOMER
I like the service and the way i was approached with details . Thank you very much .
11/4/2018
DANIEL A. VERIFIED CUSTOMER
Giovanni was excellent. I’d come back in a heart beat.
11/4/2018
Micah K. VERIFIED CUSTOMER
Wonderful service
11/3/2018
KEVIN K. VERIFIED CUSTOMER
Joanne was very professional and knows exactly what customer wants!!!