Buena Park Honda Auto Repair Service Center

Very good

Kurist was very helpful! Thank you for your service.

Excellent services thank you

Kept well informed.

Excellent service,nice people agent very knowledgeable, responsible and respectful

Jonathan Vera was extremely helpful. I recommend him as the best staff you have so far. Thank you Jonathan!

Eugene was a great help. He not only helped me with the key situation right away. But also explained me what kind of work has been performed on my car since it was sold and what I need in recent future. He was kind enough to inform me that I have 6 years unlimited miles warranty for power train in my car. Excellent customer service. Sanjay A

I am satisfied with their helps

Well done service

Mr.McCoy was very excellent..kept me informed throughout my visit

Tony Lagos is as excellent model of Honda’s customer service.

Well done good job jonathan

Precautions to protect against COVID-19 we’re not taken, as promised on your website.

Thank you to Jonathan who keeps me updated on what is going on with my car, he does a great job and it's always a pleasure dealing with him

Great listener & very helpful.

Jonathan is amazing! Great customer service

Received great communication from Tony, felt well taken care of. Thank you

Excellent customer service. Appreciate the complimentary car wash.

I made an appointment in advance based on advice of my previous service provider, Alma, to get a tire replaced. I indicated that this was what I needed when I scheduled my appointment. Upon arrival I was asked the same questions by two different people who did not communicate with each other and did not read my appointment notes. Lack of communication was evident throughout the process. I waited for two hours only to be told that they did not have the wheel I needed and to come back the next day. When I expressed that I was upset about this, I was only given excuses. It is unacceptable to have appointments that you are unprepared for and to communicate so poorly to your customer. Also, the six foot social distancing was not maintained by my service representatives during most interactions. I felt like the appointment was handled incompetently and inefficiently and put me at risk for no reason. The following day when I came back the service was quick, but my service provider blamed the poor handling of my appointment the previous day on another team member, who apparently was leaving the company and got sloppy and lazy in her duties. I feel that this was highly unprofessional of him to say. All in all, I was thoroughly unimpressed by the service department team.

First I want to thanks to Jonathan for taking the time to explain everything and taking the time to do it all my concerns about my maintenance in my car and also I highly recommend to be your service advisor great customer service from him