When first bringing my vehicle to have my stereo replaced which was under warranty. I was told during the inspection that there was a tie rod boot damaged. I was told it was damaged from an outside source or previous work done from someone else. After my boyfriend and I were able to visually see where the damage was we had asked if it was damaged from when I had my oil pan service from your dealership previously. Hugo said he will look into it but had not looked into my previous service records before having quoted me $500 charge for repairs. It turns out the part where covered because of previous work done by your dealership and covered under warranty. Had we not looked into it ourselves we would have been overcharged for something that wasn’t caused by us but by your dealership. I would recommend having your service department representative look into previous service records before recommending an unnecessary charge to your customers.
10/9/2018
Monique C. VERIFIED CUSTOMER
Excellent service!
10/9/2018
Josephine V. VERIFIED CUSTOMER
Very quick service. David was friendly and professional. Thank you.
10/9/2018
Haweda N. VERIFIED CUSTOMER
Great customer service.
10/9/2018
GEORGE O. VERIFIED CUSTOMER
Eugene did a great job! One of Honda's best advisers!
10/9/2018
Robert T. VERIFIED CUSTOMER
Efficient, courteous and attentive service performed expeditiously.
10/9/2018
Rose L. VERIFIED CUSTOMER
Great job Tony Lagos..
10/9/2018
Shannon C. VERIFIED CUSTOMER
She was great, thanks!
10/9/2018
Georgette K. VERIFIED CUSTOMER
Thank you for the recommendation and reminder! I got the tires that weekend - and yes - before any more new raindrops on the freeway.
10/9/2018
Sumin L. VERIFIED CUSTOMER
Tony is the best!!
10/8/2018
Joseph G. VERIFIED CUSTOMER
Joanne Martinez did an excellent job helping me through the process of getting my car fixed and explaining what needed to be fixed. Thank you again for the awesome service!
10/8/2018
Lilia M. VERIFIED CUSTOMER
Not a good experience. Wife brought her carin for a recall and to have " service" check a vibration when braking.
Tony Lagos authorized the work to place new brakes on the car without receiving authorization , even though the invoice only said " check and advise ".
10/8/2018
Danielle S. VERIFIED CUSTOMER
Joanne was nothing but friendly, fast and genuine with assisting me on my Honda services. She was able to answer every question I had. She is a wonderful asset to Honda in Buena Park.
10/8/2018
Jihyun K. VERIFIED CUSTOMER
He was very kind and professional. We had a smooth experience thanks to him.
10/8/2018
Nicholas N. VERIFIED CUSTOMER
My car had a mark on it that took the paint off. I’ve tried to reach customer service but have be unable to. When scheduling my appointment, on the phone you guys told me it would take 1 hr. I get there and they said 3 hrs. It actually took 3.5 hrs. I will never return to have my car serviced at your location again. I will be reporting my dissatisfaction to Honda.
10/8/2018
LORI W. VERIFIED CUSTOMER
Very efficient and very friendly.
10/8/2018
JESSICA C. VERIFIED CUSTOMER
Joanne was super helpful with taking care of my Honda Fit on Saturday. I will definitely be back to Buena Park Honda.
10/8/2018
Laurie G. VERIFIED CUSTOMER
Great place
10/8/2018
SANDRA B. VERIFIED CUSTOMER
Thank you for an excellent customer service!
10/8/2018
Ferdinand M. VERIFIED CUSTOMER
Tony listened to what was wrong with my vehicle and provided a step by step of what they were going to do. I had a very good experience at Buena Park Honda because of his attention to detail and also his outstanding customer service skills.