Sorry don’t like waiting one hour and forty five minutes to have one tire replaced
9/7/2018
Scott R. VERIFIED CUSTOMER
Finished sooner than expected
9/7/2018
Harley J. VERIFIED CUSTOMER
Awesome
9/7/2018
Maria B. VERIFIED CUSTOMER
My first visit to Honda pretty much ruined my day. Joanne was professional but very belittling in her way of speaking to me. Made me feel like I was begging for a service when all I wanted was maintenance on my car and a small fix that I was told wouldn’t be a big deal. Spoke to the service department manager but he also didn’t quite take ownership of the issue and blamed it to communication between departments at the dealership. Not very happy about the fact that this is the dealership that is so conveniently located between Home and my job. I really don’t want to ever go back and feel like I felt on Tuesday.
9/6/2018
Brittany E. VERIFIED CUSTOMER
He was very careful to explain everything and make sure I knew what was happening. Give Eugene a raise!!! :)
9/6/2018
Barbara P. VERIFIED CUSTOMER
Friendly quick service
9/6/2018
Danette B. VERIFIED CUSTOMER
Very happy with service and customer service.
9/6/2018
Anthony M. VERIFIED CUSTOMER
Eugene went above and beyond to help me feel welcome inside the dealership- he is a very personable, genuine man who took time to entertain my infant twins who were with me. He explained in detail the recall work that would be performed on my car, and answered all of my questions. He deserves recognition for his kindness and courteous, professional service.
9/6/2018
GARY P. VERIFIED CUSTOMER
Eugene Was very courteous and explained everything in detail that needed to be done with the car. We were very satisfied with his service and will bring the car back to you when it needs service.
9/6/2018
Joseph C. VERIFIED CUSTOMER
Excellent. I’m glad you found the problem causing the noise.
9/6/2018
Elva V. VERIFIED CUSTOMER
Hugo greeted me with kindness and very professional . Received good service at the Honda auto shop, thank you .
9/6/2018
Rocio R. VERIFIED CUSTOMER
Service was rude and kept on pressuring me to purchase things I didn’t go for
9/6/2018
Evelyn J. VERIFIED CUSTOMER
Good service
But waited too long for shuttle service
2 hours
9/6/2018
JONATHAN P. VERIFIED CUSTOMER
Good turn around
9/6/2018
Andreina M. VERIFIED CUSTOMER
Alex provided a great customer experience. He is very professional and I could tell he was genuine with his recommendations. One of my tires is close to needed replacement. He let me know of this and recommended the best option. He offered genuine advice.
9/6/2018
SEUNG N. VERIFIED CUSTOMER
Thanks
9/6/2018
Carmelita V. VERIFIED CUSTOMER
My experience yesterday was much better compared to my previous maintenance visit early this year. I was even asked if I wanted my car washed which I would have requested. The console part is set to be delivered on 9/6 so I was told ( compared to the previous lady that said she ordered the console part and recorded that my console was repaired ( which was not). If you need more details please email me and I can provide more details of that staff asking to be rated a 10 on the survey and really not deserving of such high score because of poor service.