Joanne was extremely helpful and knowledgeable with taking care of the business at hand and made my visit a positive experience.
11/28/2019
Jana H. VERIFIED CUSTOMER
Joanne was very kind, personable, and helpful!
11/28/2019
Alice W. VERIFIED CUSTOMER
Joanne was helpful, professional and considerate. She kept me informed re: all that was going on with my car and recommended service needs.
11/28/2019
Miko K. VERIFIED CUSTOMER
Checking my battery life n tire suggestion
Appreciated ,I followed up suggestions
& taking care them thank you
11/28/2019
James K. VERIFIED CUSTOMER
Thank you for being kind and friendly
11/28/2019
Grace K. VERIFIED CUSTOMER
Eugene was really personable and he explained the details of my service on my car thoroughly and I appreciated his time. Thank you!
11/28/2019
Olivia E. VERIFIED CUSTOMER
She is amazing, very approachable and reliable! I will definitely be back. This was my first good Honda service experience thanks to her. For me it’s usually like pulling teeth to get a service ! She made it a great experience.
11/28/2019
Diana K. VERIFIED CUSTOMER
Super fast didn’t ask a lot of unnecessary questions ????????
11/28/2019
Rosanna M. VERIFIED CUSTOMER
Tony Lagos was very knowledgeable about my Honda Odyssey‘s issues and I greatly appreciate his knowledge and his friendliness.
11/28/2019
Nancy L. VERIFIED CUSTOMER
Completely satisfied with the services provided at BP Honda and Tony Lagos.
11/28/2019
Gustavo T. VERIFIED CUSTOMER
Eugene was helpful and courteous. I will answer the survey.
11/28/2019
Nancy P. VERIFIED CUSTOMER
I think the communication was poor. I’ve been using your service department for years. Unfortunately you have a high turnover of employees. I told the service rep to call on my cell phone. Apparently they called on my home phone. I texted and called the Dept. My estimate was $98 then a text stated it was $280.00. Upon pickup it was $800.00. My car has 36,000 miles on it. I don’t mind paying what is
needed however that amount was not communicated. Although I said whatever is needed, I think it should have been texted at least. First time I’ve ever thought about using another service Dept. I don’t want anyone to call etc. Your problem is employee turnover. You have had some great people who moved on. Why?
11/27/2019
Shelia A. VERIFIED CUSTOMER
Great service!!
11/27/2019
Joan S. VERIFIED CUSTOMER
Every problem was explained to me clearly. I felt that Mr Vera was helping me solve my problems. He was especially nice to work with and I trust his decisions
You have a great employee who works well with people! Thank you.
11/27/2019
Mihyang J. VERIFIED CUSTOMER
Gene is the most trustable person. With his great customer service, even though I had a QC issue with previous advisor, I am fully satisfied. Truly thanks to him! :)
11/26/2019
Pacheco M. VERIFIED CUSTOMER
Gracias por la atención y explicar con detalles los problemas del auto muy profesionales y la represetant atendiendo de lo mejor y aparte muy linda
11/26/2019
Erika R. VERIFIED CUSTOMER
Extremely pleased kept us informed and explained everything as to what was needed and why. Thank you.
11/26/2019
Cheryl L. VERIFIED CUSTOMER
Thank you Hugo for being so courteous and friendly.
11/26/2019
Alicia R. VERIFIED CUSTOMER
Very friendly!
11/26/2019
Said N. VERIFIED CUSTOMER
He is one of the best,that’s was my second service time & he take care of my car.i am so happy.