Thanks for everything. Andy did a great job as always and is very knowledgeable. They remembered us from last time and took care of us. We really appreciate it. Thanks again...Ramos Family
10/17/2019
TAUGAN K. VERIFIED CUSTOMER
I feel like your staff are trying their best to have customers purchase services that were not necessary. For example, she told me that I needed my tire rotated but I just recently had my tires rotated less than 6 months ago. She then told me that my battery is “leaking acid” and it needed to be serviced, not replaced. It doesn’t make sense because I just had my battery replaced a month ago with you guys. You just lost a customer. Instead of actually feeling comfortable of “helpful Honda”, I could not help but feel I’m being scammed.
10/17/2019
Deborah G. VERIFIED CUSTOMER
Brought car in for a scheduled service. No issues with my car. Now when I start my car and put it into gear there is a rattle. Now I need to take the car back in...no time... super inconvenient! Do I call and make an appt? Also is there a car wash that comes with the service? Even if it is just a rinse...front of car may have been rinsed-back of the car not rinsed...????
Thank you for your concern.
Debbie Genberg
10/17/2019
Reyna D. VERIFIED CUSTOMER
I was satisfied with the service
10/17/2019
Miseon K. VERIFIED CUSTOMER
I have same problem
10/17/2019
Leticia B. VERIFIED CUSTOMER
Joanne was super helpful and the car was done even before the original estimated time. She made sure I got a ride from the shuttle instead of walking home since it was already dark out. Awesome service!
10/17/2019
DILIP J. VERIFIED CUSTOMER
Very happy with his service level
10/17/2019
Kristine C. VERIFIED CUSTOMER
Andy was so helpful knowledgeable and funny! He even put the license plate frame I bought in the “store” on my car for me ????. You guys are the best!!
10/17/2019
Wendy D. VERIFIED CUSTOMER
Gabriele makes the chore of having service done on the car something pleasant!!!
10/17/2019
Adrian H. VERIFIED CUSTOMER
I had a wonderful experience today, from all points of view
Thanks Eugene.
10/17/2019
Abdon A. VERIFIED CUSTOMER
Jonathan Vera thank you
10/16/2019
Raymond J. VERIFIED CUSTOMER
None at this time
10/16/2019
Lorie L. VERIFIED CUSTOMER
Hugo novoa was very helpful
10/16/2019
Kyung C. VERIFIED CUSTOMER
Kind and very quick service!
10/16/2019
Gideon L. VERIFIED CUSTOMER
Excellent and very friendly staff or ill say they laugh at my jokes.
10/16/2019
Viral P. VERIFIED CUSTOMER
Good honest service what i like most.
10/16/2019
Jeremy B. VERIFIED CUSTOMER
Im Not exactly sure what the process of a Honda Oil change is, but i find it strange that it takes an Hour and 20 minutes to get it done, especially if i set my appointment early in the morning.
I enjoyed the new renovations you guys got, but it will never match up to the Movie Theater and enterable cars that Toyota at Miller has.
I appreciate the free tire check.
10/16/2019
Morgan D. VERIFIED CUSTOMER
Joanne is all about customer service. From the moment she greeted me I knew she was going to take care of me. This was my first time to BP service. I had had a Toyota Four Runner for over 12 years and was use to getting great customer service from them. But Joanne blew them away. I went from great service to outstanding service. She too care of all my needs plus she was able to make a personal connection to me which only makes it better. I was treated like a human being and not just a number. Kudos to Joanne Martinez!!!!
10/15/2019
ROLAND Z. VERIFIED CUSTOMER
????
10/15/2019
Marianne F. VERIFIED CUSTOMER
I did not receive any update on the status of my van. I had to call multiple times to get through to a representative to find out my original advisor left for the day. When I did speak to someone, I was told my van would need to stay overnight for a cv boot change.I understand things come up, but the way this was managed made it very difficult for us to arrange alternate transportation for our family. I will not be returning and will not be doing business with this dealership upon lease return.