Vandergriff Hyundai Auto Repair Service Center

Very good service and the Hyundai staff always kind! Fernando, very well done!!! Thank you!!!

The front collision light comes on while driving. Service said nothing wrong I approved service manager to drive it home. No diagnosis. Picked up. No solution, gas gauge on empty. Had to s find gas before I could drive home.

Said my power steering problem was a water bottle noise. I have video of my car power steering making strange noises and that is what you tell me? Bad service. Showed all my friends the video and they said the steering sounds weird. So not quite sure what’s going on here.

Thanks for taking care of my vehicle

I never saw the service advisor. He was not there at my appointment time. After 15 to 30 minutes of waiting the director took my key and I left. When I picked up the car, he was on break and the director and manager delivered the car. After inspecting my car and finding the second incident of damage incurred at the dealership, I submitted the following in a previous message. During my last two visits, two separate plastic engine parts were broken. Both parts were on the exact part of the car that received service. The damage was not brought to my attention. The first one was detected as soon as I got home. I called the service manager and went back to the dealership. He acknowledged the damage and replaced the part. Two weeks later My car was in the service department and when completed, I inspected it on the driveway. This time, the engine cover was broken. I showed it to the service director and the service manager. The manager replaced the part. In summary, two visits and damage to my car each time. I can no longer trust the service department. What are you going to do to help me regain my trust?

Thanks, you’re the best!!!

Non judgmental

Had a very professional service

Appointment cancelled by owner

Awesome! working me in without an appointment on a late Saturday.

Everything was great.See you again in about 4 weeks

When I first went to the dealership I thought my brake light was out. So I paid 15 dollars to have it replaced. I brought my own bulb so I was only charged for the labor. Not even a month later, the light is out again. I drive to the dealership to let them know it's out again. One of the mechanics argued with me about replacing the light bulb for an additional 10 dollar fee. I spoke to a manager, Anibel, and he took a look for me. He noticed that it wasn't the light bulb that was the issue but actually the light fixture that holds the bulb. Anibel was awesome! He took care of me and was extra pleasant to talk to. When I came in yesterday to finally get my car fixed, I noticed the same mechanic checking an older lady out and I just so happened to hear he neglected her car care at first as well. This could have easily been handled by this mechanic if he would have simply listened to my complaint. I challenge you all to look deeper when a customer comes in for a request, even though you all know what most likely is the answer, it doesn't mean it is 100 percent always the answer. I don't want to get the mechanic in trouble, but he probably needs more training on how to listen and how to be customer service friendly when talking to customers. Thank you.

Good service and timely

Mercedes is an excellent service writer. My go to person now and in the future.

Always great service!!

Fabulous service from Maggie and Steven! Thank you It was also extra great to have that “Cheers” experience when Anthony (Service) and Bernardo (Finance) made it a point to talk to me and catch up on life. The climate is like great friends & family.

I had an appointment for 8:30 to get my oil changed. I arrived on time and checked in. Three (3) hours later, I asked him what the status was and he said he didn't know but knew they were waiting on oil and went to check. 15 - 20 minutes later, he said it would be another hour or hour and a half for the oil. I told him that I shouldn't have had to find him to ask him in the first place and also advised that I should've been told this before. I don't mind waiting, but give me a choice at the beginning to decide to wait or come back, not after waiting almost four (4) hours before finding out anything. I had the appointment, the equipment should've been ready. I'm on the road all week and that took time away from my family.

Fernando is great and easy to communicate with. He is iNFORMATIVE on the status of the repairs and goes the extra mile. I consider him my personal service advisor. I always ask for him when I schedule my car fir service.

Muy agradecidos con la Hyundai

Glad y’all got Fernando back. He’s the best!