Evan is very professional. I brought in our 2022 NX350h and had a number of questions in addition to our initial 5000 mile service. Although Evan did not know all the answers(do to the newest features on the NX) he left me feeling that he would get me the answers.
8/25/2022
Amy I. VERIFIED CUSTOMER
Very professional and kind!
8/25/2022
Kent R. VERIFIED CUSTOMER
Great people and excellent care of my car
8/25/2022
Dee W. VERIFIED CUSTOMER
Fast, friendly, quality service!
8/25/2022
Shawn S. VERIFIED CUSTOMER
Hassan is the best!
8/25/2022
Felicia C. VERIFIED CUSTOMER
My service advisor Scott Monge is the best at South County. He is very communicative and lets me know the status of my car. If he promises the car at a certain time, he is always right. The guts in the shop and valets always do a great job
8/25/2022
Annette S. VERIFIED CUSTOMER
Tim was a pleasure to work with
8/25/2022
Mary A. VERIFIED CUSTOMER
I was very happy with my service advisor Ronnie Crowe.
8/25/2022
WILLIAM L. VERIFIED CUSTOMER
The dirty loaner car and my personal car I don’t believe was direct Deven’s fault. He had to personally wipe down and clean the inside of my dashboard before turning the keys back over to me.
Unless your service reps are supposed to wash, vacuum and clean the inside of the cars, I don’t think this problem is Deven’s fault.
8/24/2022
Leslie M. VERIFIED CUSTOMER
Great, timely service
8/24/2022
Kimberly M. VERIFIED CUSTOMER
Very personable; quick, efficient! Great communication and follow up!
8/24/2022
Bonny W. VERIFIED CUSTOMER
Everyone was great including Ronnie & all the staff. The issue I have is that my trunk didn’t get fixed even with the addition I’d $476 dollars parts & label. I need to speak with Robbie to send a couple of videos.
8/24/2022
Brazen Group. VERIFIED CUSTOMER
Employees were polite and knowledgeable and fast.
The loaner car was easy to obtain.
Service on my vehicle was completed as promised
8/24/2022
Michele F. VERIFIED CUSTOMER
From the first call with Adam, and the young man who first greeted me at the service podium when I pulled in, then checking my vehicle in with Angelo and the young man who arranged my loaner car and when picking up my car the next day (today) again with Angelo, everyone was kind, helpful, very pleasant and greeted/accommodated me with a smile. I live in Corona Del Mar but I intentionally chose Lexus Mission Viejo because I do not care for the attitudes at Newport Lexus nor Tustin Lexus. Neither of those places compare with the great service I received at Mission Viejo Lexus. Thank you to all!
8/24/2022
Toby E. VERIFIED CUSTOMER
We’ve been fortunate enough to have Ronnie as our service rep. His professionalism is a great face for your Lexus dealership. Our thanks!
8/24/2022
Jessica C. VERIFIED CUSTOMER
Such a smooth and easy experience!
8/24/2022
Woo C. VERIFIED CUSTOMER
Ronnie is very professional and very friendly.
We went for our regular service for our Lexus and he was very explained thoroughly about our Lexus.