Tim was awesome per usual. Did exactly what I asked. However, upon receiving my car, it was not washed properly. It looked like it wasn't washed at all. When I brought it up to the person who had my key fob, he went to look and told me I can use my nail to scratch off the bird feces and bugs. Very odd practice and felt like the shuttlers in the front need to be trained properly on how to address clients issues and concerns.
7/18/2022
Robert K. VERIFIED CUSTOMER
The Zytek process was a 3. The service dept a 5. Overall a 4
7/18/2022
Wilfert Fam. VERIFIED CUSTOMER
Tim was great. Thanks for the quick, efficient service.
7/18/2022
Floyd W. VERIFIED CUSTOMER
I had a dead battery that needed replacement. After having called ahead and arranged an appointment with Adam for 9:30 am, I had my vehicle towed to Lexus. Unlike my many times dealing with RGD, who would call me to give an update within an hour or two, I received no call for hours. I called numerous times, during which either no one was available or there were no updates, I finally spoke to Tim about six hours after dropping off the car. I picked up the car at the end of the second day. Tim was as nice as could be when I met him in person and picked up the car. The issue was the failure of communication and updates along the way. I suspect that my vehicles was not even looked at until the late afternoon, which I understand. Yet someone needs to be transparent and provide updates. Thanks.
7/18/2022
Crystal K. VERIFIED CUSTOMER
service was great. Angelo was excellent.
7/17/2022
DAVID AND. VERIFIED CUSTOMER
Prices are high. I appreciate the discount we received.
7/17/2022
Judith W. VERIFIED CUSTOMER
Poor planning
7/17/2022
Ethen L. VERIFIED CUSTOMER
I called in for an oil change on Thursday, and mentioned when I purchased the vehicle last year, your MCGE manager Karman Shak, asked me to bring the vehicle for 2 free services and oil change for the next 24 month. When I received the bill, I saw $95 was deducted from a 55k miles service and asked young man who was charging me, he insisted that was the credit for the free oil change, I just don’t have the time to argue. The worst part is I had the 55k miles service with Longo Lexus.
7/17/2022
Parisa G. VERIFIED CUSTOMER
Hassan was very kind and helpful. Thanks for all his help for today’s service
7/17/2022
James K. VERIFIED CUSTOMER
Customer service staff are all friendly and courteous!
7/17/2022
Erika M. VERIFIED CUSTOMER
Great job, Hassan!
7/17/2022
Alan S. VERIFIED CUSTOMER
Thank You
7/16/2022
Hedda G. VERIFIED CUSTOMER
Hassan is the best! I enjoyed my time waiting for my car. Everyone is friendly and so helpful!
7/16/2022
Guillermo A. VERIFIED CUSTOMER
Hassan Sarim is.a very kind and knowledgeable manager. We like to do business with him.