Scott and the Lexus Team are superb professionals who understand it is the customer who needs to be 100 percent satisfied.
12/2/2022
Dana D. VERIFIED CUSTOMER
Scott is the best.
12/2/2022
Roxanne K. VERIFIED CUSTOMER
Excellent service!
12/2/2022
William L. VERIFIED CUSTOMER
Excellent service.
12/2/2022
Guy B. VERIFIED CUSTOMER
Hassem was terrific. Did a great job.
12/2/2022
Steven R. VERIFIED CUSTOMER
Daven Anthony is the absolute best service advisor
12/2/2022
Carol L. VERIFIED CUSTOMER
Scott and the whole service dept. Is amazing and very kind.
12/2/2022
Johannes V. VERIFIED CUSTOMER
Always pleased with the service at South County Lexus. I always deal with Ronnie who makes everything easy and takes great care of all my requests/issues.
12/2/2022
Raymund L. VERIFIED CUSTOMER
I received an excellent service on my RX350. Ronnie did an awesome job getting my RX 350 fixed. Thank you South County Lexus!
12/2/2022
Robert K. VERIFIED CUSTOMER
Courteous and friendly service.
12/2/2022
Carole P. VERIFIED CUSTOMER
Hassam is always so helpful. He is great!!
12/1/2022
Erin A. VERIFIED CUSTOMER
I appreciated the personalized, efficient, and sincere experience I received.
12/1/2022
Ron P. VERIFIED CUSTOMER
Tim Rau….Outstanding customer service!!
12/1/2022
Rosalee Y. VERIFIED CUSTOMER
Very expedient service. Very polite and answered all of my questions.
12/1/2022
Felicia C. VERIFIED CUSTOMER
Scott is the best Service Advisor. He’s super quick but explains everything. My car is always done when promised or before. He’s very thoughtful and checks the small things. The work is always done right.
12/1/2022
Cynthia H. VERIFIED CUSTOMER
The initial service on my new car was satisfactory. The service representative was not very personable which I am sure is not a requirement but is appreciated. I have an issue with the LED headlights which is a known well known problem with the new LEDs. There is a black line at night that prevents drivers from seeing properly at night without street lights. This is not a problem for those who live in a well populated dense city with street lights. However, at night in a rural area with more darkness it prevents the driver from seeing the whole road going forward. The customer rep seemed ignorant of this issue but claimed he would ask the service attendant. Maybe he did but the response was less than acceptable. Well it is a problem but we can't do anything about it. It is a very dangerous problem and to be ignored I feel is wrong on Lexus to just shrug their shoulders.
The service representative seemed unable to respond to my concerns and actually made me feel like I was a silly old woman for complaining about it. That is not the way I would expect Lexus to treat customers. It is not his fault I know but to not try to resolve it more I felt was less than acceptable.
12/1/2022
Bernard S. VERIFIED CUSTOMER
Daven is a very efficient service advisor.
Bernie
12/1/2022
Christopher W. VERIFIED CUSTOMER
Great job
12/1/2022
Connie F. VERIFIED CUSTOMER
Very grateful for a good day at Lexus.
12/1/2022
Alexis B. VERIFIED CUSTOMER
RGD as usual is professional and timely with service of my car. Extremely informative on what was needed and why. Thus why I come to South Coast Lexus.