Hi lie to me i asked how much I pay he said nothing after he finish to check my car he charged me 500Dallars I was worried because I don’t have that much money with me and idont get paid another two days and he said I not givens your keys untill you dond pay 500 Dallars thats why I’m not happy
12/27/2019
Louis S. VERIFIED CUSTOMER
I ask you rep to accomplish something I was unable to do, but he or your staff could probably complete in 3 minutes or less. He failed to do it -probably forgot.
12/27/2019
Ozra G. VERIFIED CUSTOMER
Scott has been my service man for few times he is very good and educated and has been very supportive and very helpful to me and we have been customer for a long time.
12/27/2019
Luis A. VERIFIED CUSTOMER
Great advisor
12/27/2019
Hsiangling C. VERIFIED CUSTOMER
Excellent service!
12/27/2019
Jesse A. VERIFIED CUSTOMER
Service Advisor was great, I appreciate him going above and beyond
12/27/2019
William O. VERIFIED CUSTOMER
Tim Rau did an OUTSTANDING JOB servicing my Lexus and answering all of my questions. A great client care representative for sure!
12/27/2019
Christine K. VERIFIED CUSTOMER
Thank you for the great, courteous service.
12/27/2019
Firouzeh G. VERIFIED CUSTOMER
Very professional .
Thx
12/25/2019
Gil C. VERIFIED CUSTOMER
Devin goes out of his way, including during his Holiday plans, to make sure that I am constantly updated and taken care of.
12/25/2019
KEVIN K. VERIFIED CUSTOMER
Best in class.
12/25/2019
Douglas U. VERIFIED CUSTOMER
It's always a pleasure to work with Isaac Lam.
12/25/2019
David H. VERIFIED CUSTOMER
Thank you guys so much for your exceptional service! Special shout out to Evan! Keep up the great work!
Happy Holidays,
David
12/25/2019
Jun T. VERIFIED CUSTOMER
Thank you ????
12/25/2019
Lori S. VERIFIED CUSTOMER
I am very happy with the service on my car, Issac was very helpful and answered back right away.
12/25/2019
Alexander M. VERIFIED CUSTOMER
Hassan did a great job.
12/25/2019
Mary Y. VERIFIED CUSTOMER
I really appreciate Hassan’s professionalism and flexibility. The South County Lexus Service Team is first rate!
12/24/2019
David H. VERIFIED CUSTOMER
Isaac was very professional and sincere.
12/24/2019
Thuc N. VERIFIED CUSTOMER
My service advisor was Hassan. He was nice, prompt, and kept me informed. However, this would be the last time I am visiting South County Lexus. During my last recall service I left a pink jacket in a loaner. I contacted the service advisor immediately but he couldn’t locate it. I follow up several times during the same only to be given a run around. The jacket was never to be found. This time my wife forgot her platinum necklace with a small heart pendant in the front cup holder. I picked up the car at around 6:15 pm. It is now around 10pm and we just realized we needed to retrieve the necklace. My wife’s fear came true when she thought the necklace would be “gone.” We searched all over the car but it’s no where to be found. We are certain the necklace was left in the cup holder because my wife specially remembered putting it there on Saturday night when she was wear a dress that didn’t really match the necklace. The necklace is the last memento from my deceased mother. I am extremely disappointed with what happened. Of all the places I would least expected it to be lost in our own car at a Lexus dealership. I don’t expect much from your dealer just as nothing was done with the lost jacket the previous time.
12/24/2019
Anna C. VERIFIED CUSTOMER
The gentleman who helped me we've above and beyond. He was both professional and a gentleman. Something that is rare
today. I'm grateful he exhibited both stellar qualities