Fix the issue I came in for is the only way to make me satisfied and you can’t do that after me wasting my time twice coming in for the same thing so don’t bother contacting me. I am done with Lexus!
11/17/2019
Diana S. VERIFIED CUSTOMER
I clicked yes on trade in if it is a good deal for me. If not, I’m not interested. But, I’m open to discuss if a good deal.
Thank you!
11/17/2019
Edward D. VERIFIED CUSTOMER
Daven was the best service provider we have ever had, THANK YOU
11/17/2019
Mahvash S. VERIFIED CUSTOMER
Easy process. Everyone was curious and did an excellent job
11/17/2019
Candice M. VERIFIED CUSTOMER
Good experience all around!
11/17/2019
Ruth E. VERIFIED CUSTOMER
Scott Monge is very nice and helpful. Glad we got him as our service advisor today.
11/17/2019
Janette B. VERIFIED CUSTOMER
Corteous and prompt service
11/17/2019
Jacob D. VERIFIED CUSTOMER
The communication is beyond the best.
11/17/2019
Joyce Z. VERIFIED CUSTOMER
We had Argirios as our service advisor and honest to God have never had a more pleasant, smooth, and painless service. He was courteous, knowledgeable and friendly. 10/10 for the entire experience
11/17/2019
Linda N. VERIFIED CUSTOMER
We recently purchased 4 new tires from Daven Anthony, our Service Representative. One of the tires began to leak & flatten a little, so I brought my car back in to have the tire removed & reinstalled! Daven & Lexus Service have always been extremely helpful & very capable regarding our needs! We will continue to be loyal Lexus, Mission Viejo customers! Linda & Dennis Nelson
11/17/2019
William R. VERIFIED CUSTOMER
You lost my “Freedom isn’t Free” Sticker on the back of my car. I would like it back.
11/17/2019
George K. VERIFIED CUSTOMER
Over charged ! $158 for a Lexus Headlamps where on line it shows one shouldn’t pay more than $62-$75 for part and labor ..
11/17/2019
ANDREW K. VERIFIED CUSTOMER
Your team gets a 9.9 for my recent visit.
I made a schedule change and you handled it perfectly, thank you!
I drive an RX350, my loan car was a NX and on the day I went to buy fuel I could not find the button on the dash to open the fuel door. I placed a call for assistance but did not get a reply until I was at South County Lexus, poor response time, if I did not figure out how to open the fuel door. (Note to Lexus Design Team; The interior Fuel Door switch is a Security Concern, with the switch on the inside no one can access the fuel fill opening to add anything that should not go in the gas tank.)
Settings: The settings for my exterior mirrors and lights were changed but not returned to my previous settings.
Communication; mixed review, I gave my Cell # for primary contact, I was in San Diego, my wife received a call from South County about my service appointment, she was 90 miles North of San Francisco. I like the Text Option, great function.
Special thanks to Hassan for his coordination of my service experience and review of my extended warranty.
My RX350 performs just like the first day I got it, thanks to the South County Service Team!
Andy Kotnik
11/17/2019
Alex V. VERIFIED CUSTOMER
RGD was extremely helpful and Michael was a great mechanic
11/16/2019
Diane T. VERIFIED CUSTOMER
My experience at your dealership has always been excellent. Staff is friendly and work was done well and timely.
11/16/2019
Nancy W. VERIFIED CUSTOMER
My car is driving wonderfully my main concerns we taken care of I am every pleased!!! I feel like Hasan and his team are very professional, experienced and skilled. I am happy. I only wish your prices for service were more reasonable.
11/16/2019
Patricia And. VERIFIED CUSTOMER
A very pleasant experience as always. Hassan was very helpful, he made us feel right at home.
11/16/2019
Micky D. VERIFIED CUSTOMER
Outstanding service, service employees & service advisor were friendly, was given timely reminders about the status of my car while it was being serviced, just a pleasant experience.