Scott Monge is an a exceptional service consultant. He is always professional and helpful with Lexus service problems.
11/1/2019
JONATHAN F. VERIFIED CUSTOMER
Excellent service and great vehicle knowledge.
11/1/2019
Anna V. VERIFIED CUSTOMER
Hello,
Thank you for asking for a feedback . I was not quite pleased with the service yesterday. When I drove in the greeter asked who my “advisor “ was which I did not have a clue . However, she told me to have a seat after I handed my key in
I waited for sometime before one person who came by and told me that my car was over there and would be complete d shortly. The person never bothered to greet me or tell me what his name was
So wait for another two hours before I went looking for some one to tell me how much longer should I be waiting.. Then I found out my advisor was Drew Jacob bison. During my wait , I had noticed other advisors coming in and telling their clients that what was being done and how longer etc. But in my case no advisors or no explanations.
Making the story short I did not like the way I was treated . I was happy the service was done close to three hours and to get my key to the car.
If you want more information you may call me
Thank you very much and have a great day
11/1/2019
Patricia R. VERIFIED CUSTOMER
Always great service from my service advisor Scott Monge!!
11/1/2019
Sami A. VERIFIED CUSTOMER
Always pleasure to work with Evan 5 star
11/1/2019
Deborah F. VERIFIED CUSTOMER
Hard to evaluate my service because, while in the process of delivering it to me, your valet and another driver had a collision with my vehicle and theirs.
My service rep was very apologetic and set me up with a loaner and handled the situation to my satisfaction.
11/1/2019
Neil M. VERIFIED CUSTOMER
Excellent as always
Thanks Daven!
11/1/2019
Frederick N. VERIFIED CUSTOMER
Thank you!
11/1/2019
Paul And. VERIFIED CUSTOMER
8
11/1/2019
Christine R. VERIFIED CUSTOMER
Hassan my customer service rep is very helpful and always makes the experience seem easy and efficient. Hassan is very good at explaining what needs to be done and which items are more critical.
10/31/2019
Michael M. VERIFIED CUSTOMER
10/10 is a high bar. I would rate my experience an 8/10.
10/31/2019
Mark P. VERIFIED CUSTOMER
Evan was great. I showed up early and was on tight schedule. He checked out the car.
10/31/2019
David M. VERIFIED CUSTOMER
Hassan was helpful and listened to me. Rare talent nowadays. Keep him.
10/31/2019
Bryan B. VERIFIED CUSTOMER
Service was great! Always accommodating and professional!
10/31/2019
Gary F. VERIFIED CUSTOMER
Ronnie is my Lexus guy...and I always leave happy
10/31/2019
Thomas B. VERIFIED CUSTOMER
My first time servicing my car. Great care and experience!
10/31/2019
Jonathan T. VERIFIED CUSTOMER
Excellent service as usual
10/31/2019
LINDA N. VERIFIED CUSTOMER
DAVEN ANTHONY WAS OUR SERVICE REPRESENTATIVE, THAT WE ALWAYS REQUEST, BECAUSE HE GIVES US OUTSTANDING SERVICE & HELP WITH ANY CONCERNS OR QUESTIONS THAT MAY ARISE! DAVEN MAKES OUR SERVICE APPOINTMENTS EFFORTLESS! LINDA & DENNIS NELSON