For some reason after about 20 to 25 minutes driving( after I Ieft the Dealer) my car got super slow and the check engine light came on. I pulled over at the nearest shopping center, I turned off the car and waited a couple minutes then I turn it back on and the car started working just fine. The car is running good so far but I’m wondering if something was forgotten to be reset after the oil change.
10/21/2019
Nelson Z. VERIFIED CUSTOMER
Positive service experience except that battery replacement cost estimate on phone failed to mention installation cost. Would have saved time by letting AAA replace battery at home instead of coming in to dealer to take advantage of 50% warranty discount if the total replacement cost of $125 had been clearly communicated by phone. But after some extended discussion, the installation fee was waived. So overall, while actual service experience may not warrant a 10 score, I am satisfied with overall resolution.
10/21/2019
John S. VERIFIED CUSTOMER
It was great to get the service I needed for a sudden trip that could test the reliability and safety of my Lexus.
10/21/2019
Hal F. VERIFIED CUSTOMER
Excellent
10/20/2019
Nathaniel A. VERIFIED CUSTOMER
Great work. Very attentive
10/20/2019
Catherine M. VERIFIED CUSTOMER
The car wash could have been a little better. But I still rate overall service a 10.
10/20/2019
Doris W. VERIFIED CUSTOMER
Ronnie, Service Rep was knowledgeable and helpful
10/20/2019
Diana Z. VERIFIED CUSTOMER
Our service rep was great. The repair took a little longer than expected however everything turned out well. Thank you.
10/20/2019
Tina T. VERIFIED CUSTOMER
Isaac was amazingly knowledgeable and helpful
Thank you
10/20/2019
Marjorie T. VERIFIED CUSTOMER
Isaac was very helpful and explained our service very well. A+
10/20/2019
Sean M. VERIFIED CUSTOMER
He was so helpful.
10/20/2019
Zsolt K. VERIFIED CUSTOMER
Daven is very courteous, and keeps the client’s interest first and foremost. I value his professionalism.
10/20/2019
Benjamin S. VERIFIED CUSTOMER
Ronni, was my service helper. I use & ask for Ronni every time. Very polished in all areas. Plus very personable & makes my life there simple & easy. Your staff today while waiting for my GX460 was wonderful & professional. I had Bluetooth issues besides what Ronni helped me with plus ur tech was there to assist w/last area of needs. Bluetooth issues.Excellent service all the way.! Thank you Lexus!!
Thank you,
Ben Schick
10/20/2019
Gregory E. VERIFIED CUSTOMER
Outstanding!
10/20/2019
Katrina S. VERIFIED CUSTOMER
Isaac was great to work with and very helpful!
10/20/2019
Maria Linda. VERIFIED CUSTOMER
I am very satisfied with the service done. Highly recommended. The client core
Representative Isaac Lam is very helpful and knowledgeable. People are friendly. Very good experience at Lexus Mission Viejo.
10/20/2019
Cynthia . VERIFIED CUSTOMER
DGR is the best!!
10/20/2019
Justin L. VERIFIED CUSTOMER
Drew Jacobsen has been incredibly helpful and gone above and beyond for me. 10/10 experience.