Drew came to save the day! He deserves a raise even as a manager. I wish the staff was as awesome and honest as him. He gets a 10 out of 10
10/19/2019
Barbara M. VERIFIED CUSTOMER
RGD is always very helpful and explains the service.
Thank you
10/19/2019
ALAN S. VERIFIED CUSTOMER
Love my service guy Hassan!
I called Saturday am to make sure the changes the backup light before coming in to get my car...... “everyone was busy” so I was suppose to go in and have the valet check and then if it was not done then I would “wait” for it to be done! Seriously? I called to prevent the waiting..... they can check if I am physically there but they can’t check before I get there?
Something is seriously wrong with that picture!
I’m not coming back to have it fixed if it’s not done and I’m leaving at 1:00 today for a football game, I called at 9:30 plenty of time to have this checked.
If Hassan was there it would get done, the lack of team effort is terrible.
Regards,
Janet Schryer
10/19/2019
Atul S. VERIFIED CUSTOMER
Drew is one All Time Excellent Manager meets expectations every time ????
10/19/2019
RHEA H. VERIFIED CUSTOMER
My service advisor was excellent. Evan ensures that everything was covered under my warranty so that my car would work at its best.
10/19/2019
Sonya B. VERIFIED CUSTOMER
RGD answered all my questions. He kept me informed during the process. I will request him again.
10/19/2019
Alexandro C. VERIFIED CUSTOMER
Outstanding customer service across the board. I've been to various Lexus dealerships in SoCal but SCL is uncomparable particularly the service department.
10/19/2019
Mitra L. VERIFIED CUSTOMER
Excellent service - thank you!!!
10/19/2019
Linda E. VERIFIED CUSTOMER
Friendly, polite and , professional. Best experience with this dealership.
10/19/2019
Mark V. VERIFIED CUSTOMER
Great service today. Thank you.
10/19/2019
Charles F. VERIFIED CUSTOMER
Good job. Thank
10/19/2019
Fred M. VERIFIED CUSTOMER
RGD is the best. He made sure that my first experience with The service department at the Mission Viejo was the best I have ever had with the Lexus service department since 2005.
10/19/2019
Christine W. VERIFIED CUSTOMER
Isaac is amazing!
10/19/2019
Lawrence P. VERIFIED CUSTOMER
Scott and the whole team at SC Lexus are the greatest. The service is great. They treat the customers like royalty.
10/19/2019
Joleen F. VERIFIED CUSTOMER
Great service agent as usual. Thank you.
10/19/2019
Heather S. VERIFIED CUSTOMER
You are all very efficient and polite. I am very comfortable when i come.
10/19/2019
Scott P. VERIFIED CUSTOMER
Picking up the car was not as smooth as it could be. Several people had to help. They were all very nice however!
10/19/2019
Gary H. VERIFIED CUSTOMER
Scott Monge is excellent. He does such a great job for you.
10/19/2019
Dudley D. VERIFIED CUSTOMER
I am always pleased with my service. Drew is very nice and professional.