Isaac Lam is very personable and help helpful. Called me right back when I had a question. will remember to ask for him again
10/10/2019
Monica M. VERIFIED CUSTOMER
RGD has consistently been the person we trust for the best service on our car for many years. The other day when the battery died was no different. He is honest and reliable and very personable. He makes us want to keep coming back!
10/10/2019
Kenneth G. VERIFIED CUSTOMER
Excellent
10/10/2019
Barbara S. VERIFIED CUSTOMER
Nathan Sim did an EXCELLENT job!
10/10/2019
Lyra G. VERIFIED CUSTOMER
Great service! Folks are easy to talk to and they know what they are doing.
They take care of you at Lexus Mission Viejo.
10/10/2019
Lauren P. VERIFIED CUSTOMER
I was provided with incorrect information when booking the service appointment. I attempted to bring awareness of this issue to my service representative, Scott, but instead of apologizing for the misunderstanding Scott was rude and made excuses for my poor experience. I decided to return to South County Lexus for service after having an absolutely phenomenal sales experience but after today I will likely not return.
10/10/2019
James W. VERIFIED CUSTOMER
Parts were replaced at no cost. Service was excellent.
10/10/2019
Brooke M. VERIFIED CUSTOMER
Issac is The Best !!!!!! Very Knowledgeable. Seems to really enjoy what he does.
10/10/2019
Shannon H. VERIFIED CUSTOMER
Issac was awesome! He took great care of me and my 16 month old daughter!
10/10/2019
Rebecca C. VERIFIED CUSTOMER
Your Lexus Service Department was referred by my friend. Every member of the service team provides excellent customer service. Daven Anthony is impresive and sets the standard high for all Service Advisors. He is transparent, honest, professional, accommodating, and friendly. Additional highlights of my experience are the following: I didn't have to wait for my appointment upon arrival or pick up; the center is clean, comfortable, and hospitable; and my car was ready at the time it was promised. I will be a loyal client and will only have my car serviced at your center.
10/10/2019
Sean M. VERIFIED CUSTOMER
Great work
10/10/2019
Donna S. VERIFIED CUSTOMER
Great service, knowledgeable, respectful.
Work done on time.
10/10/2019
Long N. VERIFIED CUSTOMER
My service advisor is always good and honest to me
10/10/2019
Craig M. VERIFIED CUSTOMER
Negatives...
1-Tires were overfilled with air (33 psi is what the placard inside the drivers door states). I did not ask for my tires to be serviced. And my tires are nitrogen filled.
2-There were hard water spots all over my car from the wash job.
3-Several controls were adjusted... climate, auto headlights, stereo etc
4-it appears that there were several more miles on my odometer than when I dropped off my vehicle. It was in for the sticky panel recall, not a service that should require a road test...
Positives...
5-Service advisor was excellent
6-Recall replacement excellent
10/10/2019
Leticia L. VERIFIED CUSTOMER
Did a good job
10/10/2019
Moe F. VERIFIED CUSTOMER
NA
10/10/2019
Nader A. VERIFIED CUSTOMER
All done well, Mat a very good young man service advisor!
10/10/2019
Alwood . VERIFIED CUSTOMER
Everyone were very professional in their respective duties. Thank you especially for Issac’s exceptional help in income of all that was done with my vehicle.
10/10/2019
Katherine A. VERIFIED CUSTOMER
Hassan was kind, efficient and most accommodating! Thank you Hasson for wonderful assistance!
10/10/2019
Vicky H. VERIFIED CUSTOMER
Ronnie our service rep was excellent! He explained all repairs very well.