Scott was very kind and helpful
Took care of the problem, explained
everything to me and my car was returned
cleaned and washed
9/26/2019
Joe R. VERIFIED CUSTOMER
Isaac was very helpful and friendly!
9/26/2019
NASRIN E. VERIFIED CUSTOMER
I recieved excellent service from Hassan. But the air inside start making fan noise that I never heard before this make me uncomfortable. Thanks for your concern.
9/25/2019
Judy F. VERIFIED CUSTOMER
Service assistant didn’t seem to know what he was doing.
No one went over what was done.
9/25/2019
Rulon R. VERIFIED CUSTOMER
The people are very kind and helpful!
9/25/2019
Donna B. VERIFIED CUSTOMER
Very professional.
9/25/2019
Ian Deborah. VERIFIED CUSTOMER
Thank you EVAN and the team.
Ian Smith
9/25/2019
Brian R. VERIFIED CUSTOMER
The customer advisor was very helpful, but the worker at the reception desk (the first person as we approach the entrance) was not knowledgeable to answer the simple question. As the result, I needed to drive back and forth for four miles. I wish all workers are knowledgeable about their products.
9/25/2019
Karen P. VERIFIED CUSTOMER
Very professional and courteous service.
9/25/2019
Thomas M. VERIFIED CUSTOMER
Diiane is great!!
9/25/2019
Thomas P. VERIFIED CUSTOMER
Great service when I needed it
9/25/2019
Thomas B. VERIFIED CUSTOMER
Nathan was superb.
9/25/2019
Huong M. VERIFIED CUSTOMER
Good job
9/25/2019
Richard F. VERIFIED CUSTOMER
Great service!
9/25/2019
Eric S. VERIFIED CUSTOMER
Great job. Thanks.
9/25/2019
Eun K. VERIFIED CUSTOMER
It was nice to be Very kind.
9/25/2019
Angel R. VERIFIED CUSTOMER
Great service just keep it up
9/25/2019
Linda C. VERIFIED CUSTOMER
Ronnie is great.
9/25/2019
Craig B. VERIFIED CUSTOMER
Isaaic was great, and I give him a “10.” But your automated feedback system needs a major overhaul. When I purchased my new Es300h last December from “JR” from your Mission Viejo store, I made multiple attempts to give him a 10+ review, but your “system” kept rejecting my comments. I discussed this with “JR” several times, and even called both your MV manager and Lexus headquarters to resolve this, since I really wanted to give “JR” my accolades. But I got no response from any of your “higher-ups,” and ultimately, JR very graciously told me not to spend any more of my valuable time to ensure he got a great rating from me, even though I knew how important it was for him. “JR” and the rest of your employees have all been great, and they have earned my loyalty, but you need to fix your feedback system so your customers are not frustrated in submitting their responses.
9/25/2019
Mary C. VERIFIED CUSTOMER
My service rep Tim was outstanding. He could not make this experience more pleasurable.