Ronnie was professional and knowledgeable; he kept me updated, explained options, was prompt and accurate in his time estimate. The waiting area was clean and I enjoyed watching the work being done on the car as I have worked on my own cars since I took auto shop in high school. The entire experience was first class.
12/11/2018
Vincent L. VERIFIED CUSTOMER
Nathan was excellent! Kept me uprised on status of my car.
12/11/2018
KRISTINE S. VERIFIED CUSTOMER
The service received was horrible and completely unacceptable. The vehicle has less than 5,000 miles and to have GPS, Navigation, etc freeze and not operate is shocking. To make matters worse, South County Lexus did not seem to really care about the problem. When asked about a loaner, we were told no, it is not a safety issue. How is the inability to use hands free dialing not a safety issue? How is the ability not to have access to a major component of vehicle not a safety issue? It seems that our concerns were basically blown off
12/11/2018
DANIELLE L. VERIFIED CUSTOMER
Extremely easy process and great customer service!
12/11/2018
Jacob D. VERIFIED CUSTOMER
Isaac is my go to guy for anything and everything Lexus. He is very professional and knowledgeable, I trust him to bring me the greatest service possible.
12/11/2018
Karen K. VERIFIED CUSTOMER
Excellent service but very high prices.
12/11/2018
KATHLEEN B. VERIFIED CUSTOMER
Ronnie did a great job keeping us informed on the status of our car
12/10/2018
Bonnie L. VERIFIED CUSTOMER
Yet again mission Viejo sets the standard of excellence
For not just Lexus but all car dealers . The total
Commitment to customer service and the willingness To go
Way above what is typical for car dealerships is what sets them apart. By a mile !
I own Mercedes bmw gmc and have suggested that they
Go see how mv Lexus takes care of their customers. It’ would
Blow their socks off
12/10/2018
Leonard C. VERIFIED CUSTOMER
Nathan Sims answered my questions about the new UWS SUV and he was knowledgeable and professional.
Thanks,
Len
12/10/2018
LORI F. VERIFIED CUSTOMER
Excellent service, as always! Thank you & Happy Holidays!
12/9/2018
Leanne P. VERIFIED CUSTOMER
The price of the oil change was a bit shocking, but otherwise the service is always great
12/9/2018
Suzanne F. VERIFIED CUSTOMER
Scott was a great help to me with the service of my car and spent some extra time explaining some navigation tools with me. He is an excellent representative of your company
12/9/2018
Fidel P. VERIFIED CUSTOMER
I’m satisfied with the service isaac is very helpful.
12/9/2018
KYLE H. VERIFIED CUSTOMER
Thank you Andrew
12/9/2018
David L. VERIFIED CUSTOMER
Great guy
12/9/2018
JANE Q. VERIFIED CUSTOMER
Very pleased with the service received. Thank you
12/9/2018
Gina P. VERIFIED CUSTOMER
Flawless ????
12/9/2018
Dale J. VERIFIED CUSTOMER
Daven always makes me feel important and does a great job.
12/8/2018
Shahla H. VERIFIED CUSTOMER
You can continue your business only if you keep your costumers happy.