I appreciated Jack’s honest, straight forward, and timely communication.
6/28/2020
Richard A. VERIFIED CUSTOMER
It was a pleasure working with Jack. He kept us informed regardless
regarding the repairs
6/28/2020
Brianna M. VERIFIED CUSTOMER
Staff was very friendly and polite which made my appointment go quick. Everything was great!
6/28/2020
Xiangdong W. VERIFIED CUSTOMER
Great service with Lady Lily today! Thank you so much!!
Xiangdong W
6/28/2020
Jorge M. VERIFIED CUSTOMER
Everything good
6/28/2020
Kent/Karen W. VERIFIED CUSTOMER
Thank You Arshak
6/28/2020
Jerrold J. VERIFIED CUSTOMER
Alex was very professional he knew his stuff the experience was fast in professional into very good care of the vehicle
6/28/2020
Marco N. VERIFIED CUSTOMER
Frontier Toyota has always meet my expectations..
6/28/2020
Lidia F. VERIFIED CUSTOMER
Too much miscommunication. I believe Lily was not paying attention to a request a made twice to be done on my car, on the day I made the appointment and also when I dropped off my car . When I picked up the car ,the problem was still there ..it was the USB connection to the car , technician checked it and stated that Lily didnt mention USB. Because of that I had to wait an extra hour for my car that had been at the shop already for 6 hours just for maintenance.Josh stated that Lily only mentioned the car charger was not working.(wrong) so that's all they checked. I barely had time to eat and made it late to work. I work nights ,I've had worked the night before and I was hoping that giving Toyota a good 6 hours to work on an USB connection and regular maintenance would be plenty of time. Spoke to manager Ruben,he was nice and apologized , but honestly the incovinece was just too much. Now everytime I asked Toyota to get any work done on my car i have to double check myself because I cant trust that you guys get the work done anymore
Thanks
6/28/2020
Lydia S. VERIFIED CUSTOMER
Alex and the Service Manager went out of their way to help me with my issue. Their concern was genuine and their professionalism excellent. This standard of customer service is why we have been Frontier Toyota customers for over twenty years. We will continue to recommend Frontier to all of our friends. Thank you!
6/28/2020
Cathy B. VERIFIED CUSTOMER
Valarie is the best service specialist I’ve ever dealt with. She’s always on time she’s very clear she’s extremely responsive and communicates great!!!!
6/28/2020
Eloisa A. VERIFIED CUSTOMER
Valerie Reynosa level of service is exceptional and we trust her
6/28/2020
Theresa J. VERIFIED CUSTOMER
Always like working with Gus
6/28/2020
Shawn U. VERIFIED CUSTOMER
Alex is always a nice advisor to deal with, very helpful and friendly polite, I was very satisfied with him
6/27/2020
Jim L. VERIFIED CUSTOMER
Always enjoy service and courtesy
6/27/2020
Lynn K. VERIFIED CUSTOMER
I really missed the coffee while
Waiting. I knew why but I hated it
6/27/2020
Michael/Stephanie F. VERIFIED CUSTOMER
Joe is conscientious, knowledgeable, courteous, polite, appreciative, and a fantastic representative, and our "go to" service expert for over a dozen years. Joe is the reason why we drive to Valencia from Burbank to service our Toyotas. There are closer Toyota dealerships, but there is only one Joe ****. Joe is worth the drice to the Santa Clarita Valley. Thank you for Joe!
6/27/2020
Michael/Stephanie F. VERIFIED CUSTOMER
Joe is conscientious, knowledgeable, courteous, polite, appreciative, and a fantastic representative, and our "go to" service expert for over a dozen years. Joe is the reason why we drive to Valencia from Burbank to service our Toyotas. There are closer Toyota dealerships, but there is only one Joe ****. Joe is worth the drice to the Santa Clarita Valley. Thank you for Joe!
6/27/2020
Bennie V. VERIFIED CUSTOMER
Very professional excellent service !!!
6/27/2020
Jennifer B. VERIFIED CUSTOMER
Excellent - I look forward to having her assist me again.