Frontier Toyota Auto Repair Service Center

I had to convince my wife to come back to Frontier. After spending $420 on new battery, wipers and service, we popped the hood only to find out that they didn't top off the washer fluid (.05 cents) not did they top off the obviously low brake fluid reservoir. Wondering now if oil was even changed.

All went well... thank you

Amazing service

Felt like we were given good recommendations in required service with Douglas.

We always get good service at Frontier Toyota!

The best, top knotch a real plus for your company

I waited too long even though I had an appointment. I was scheduled for 5,000 service. It took close to 4 hours. Also the service tech was unavailable for over an hour.

He was very helpful and kind, as he always is. Great service!

It was my first time and all I got was an oil change. I would have to bring my vehicle to get serpentine belt,breaks, and headlight to let you know if I would bring my vehicle again and after I get these problems fixed by Toyota. However, customer service was great! Didn’t have to wait at all to be seen by Brian my sales rep. He was very polite and made me feel secure about my vehicle. Look forward in bringing my vehicle in to get it repaired. I want to feel safe every single time I get in my car. Thank you

Douglas was very helpful. Couldn't have been more satisfied

Joe is a great guy to work with. Frontier Toyota’s service department has been doing my service work for over 20 years.

I have been a customer of Frontier for 20yrs, and service has always been good. While there have been a few times where I had to bring one of several Toyota’s we have purchased there back a few times to get an issue solved (i.e. rear windshield replaced as a warranty and glass was left in interior panels), I always felt confident that the quality of the work was good and communication was very good. On this occasion, I brought in our Camry for routine service and to have an intermittent knocking sound checked that I could not isolate. Upon arrival at Frontier shortly after 12pm (appointment time), my assigned service manager was at lunch so I was checked in by another service coordinator. I was told the service would take about an hour, but that I should allow up to 2hrs as the mechanics were at lunch until approx 1pm. This was fine so I signed up for a shuttle ride home at approximately 12:25pm. I received a system generated text at 12:35pm: “Status: Hi, thank you for choosing Frontier Toyota. If you have any questions, reply to this message. Msg/data rates may apply. To cancel reply "STOP".” I waited approximately an 45min and still had not been called for a shuttle, so I replied to that earlier text at 1:23pm and said: “Hi, the shuttle is taking a while, so I am going to wait here for the Camry rather than going home.” The reason I did is that the 2hour estimate of time would suggest the car should be done by 2pm. Since I live only a few miles from Frontier, I did not want to ask for a ride just to call and ask to be brought back. I did not receive a response to this text so I believed there were no issues and my car would be done by the time I was given. At approximately 2:30pm, having not received an answer to my text or been contacted by the service coordinator, I went to the service coordinator’s office and waited while another customer was served and then a phone call to another customer was completed. I was told that the car needed a front end alignment and battery terminals cleaned and the car would be done in an hour (approx 4pm). Having to pick my wife up from work, I asked if a shuttle was available, there was, so I took it home and at 3:46pm received a text that my car was done. I am not sure why, on this specific occasion, that communication was less than ideal and time estimate was so far off for a routine service - so wanted to bring it to your attention. Overall, Toyota’s processes have worked well from a customer’s perspective, and when an issue occurs your team has always been responsive (that’s why I have purchased 4 vehicles from Frontier, and always recommend your dealership). I provide this information to assist in assessing how exceptions (i.e. arrive while advisor and techs are at lunch, etc.) are handled and addressed in order to effectively manage your customer’s expectation/experience. I do not require a response to this survey, just wanted to provide some customer feedback to assist your team’s continual improvement efforts (i.e. Toyota Kata problem solving/improvement/coaching methodology). Thank you!

Brian and the service was totally satisfactory as usual.

Douglas was great !

Brian s Very helpful

Carlos was very helpful and kept me informed about the needed service and status of my vehicle.

Joe was great and accommodated my service request even though I did not have an appointment. People like Joe are the reason Frontier Toyota is my favorite car dealership. Thanks, Joe!

Thank you!

Valerie always does a good job with all of our Toyota cars!!

Thanks!! Very satisfied!