Joe **** is a fantastic Service Rep; he is the reason I get my vehicles from Frontier!
12/8/2018
Eduardo M. VERIFIED CUSTOMER
Thank you so much!Great service and very friendly
12/8/2018
Ashley M. VERIFIED CUSTOMER
Amazing
12/8/2018
Jessica O. VERIFIED CUSTOMER
My apptment was at 7:45 and left close to eleven. After two hours joe had not discussed recommendations on my truck so a woman by the name of Lily
Went over what needed to b done. She was very helpful and was able to get my truck completely serviced after the two hours in a fair amount of time.
12/8/2018
Jeanne D. VERIFIED CUSTOMER
Thank you for letting call in my cc payment since I forgot to bring it with me.
12/8/2018
Debra U. VERIFIED CUSTOMER
Joe was extremely helpful and quick to get my vehicle taken care of and back to me
12/8/2018
Rene E. VERIFIED CUSTOMER
Joe **** is the Best!
12/7/2018
Cynthia B. VERIFIED CUSTOMER
Very fast!
12/7/2018
Maribel C. VERIFIED CUSTOMER
Exelent
12/7/2018
Prafulla Y. VERIFIED CUSTOMER
Douglas is a awesome guy. He provides an outstanding service all the time. I recommend everybody to him. Thank you.
12/7/2018
Victor C. VERIFIED CUSTOMER
Excellent customer service. Short wait time for my prius service. I was happy they took a walk in right before a long road trip. Joe **** is a true professional. I had a no-hassle visit to Valencia Toyota.
12/7/2018
Jemma F. VERIFIED CUSTOMER
Alex is the best advisor????Keep it up
12/7/2018
Esther K. VERIFIED CUSTOMER
Joe **** was curt and rude and even said something under his breath when I was asking him basic questions. He cannot multi task so when I told him the problems with my car, he rudely stated, “One at a time”. So, I waited until he was ready. He is incapable of multi tasking. He seemed overwhelmed. I was with Alex Saenz last time and he was courteous and respectful. I came to Frontier Toyota from Santa Monica because I have had good experiences so far with them until I met with Joe. I will ask not to have Joe as my service representative next time. I have not had an experience with someone being so overwhelmed and rude in all of the Toyota dealerships including Northern California.
I hope he was just having a bad day and he’s not consistently like this. I wasn’t going to say anything, but I hope he can improve his customer service skills.
12/7/2018
Richard F. VERIFIED CUSTOMER
Brian is terrific!! Happy holidays
12/7/2018
Ruth B. VERIFIED CUSTOMER
The emoloyees were all nice & really took care of everything. Im very pleased with the service. Thank u Toyota!!!
12/7/2018
Vince C. VERIFIED CUSTOMER
Great job Brian. You said 90 minutes I was out in less than 40. Great area to work while I waited.
12/7/2018
Norman D. VERIFIED CUSTOMER
Dane and Phillip are the greatest!
12/7/2018
Harriet A. VERIFIED CUSTOMER
Carlos has been a very helpful service person whom I have complete confidence in