Terrible service, very unhappy. Scheduled appointment for nothing. Arrived at 1130AM and did not get my car back until 217PM. My service advisor did not even give the status of my car until I waited the two hours to ask. Why schedule an appointment if my car won’t be worked on until two hours after. Just ridiculous. Not sure if I will be coming back again.
10/14/2018
Richard C. VERIFIED CUSTOMER
Yes
10/14/2018
Dominic G. VERIFIED CUSTOMER
I have been going to Carlos for years. Carlos is awesome.
10/14/2018
Daniel G. VERIFIED CUSTOMER
Excellent person
10/14/2018
Deanna D. VERIFIED CUSTOMER
Brian Slocombe was very professional and very helpful with all the info he provided about the problem that our car had. Great customer service from him.
10/14/2018
Michael A. VERIFIED CUSTOMER
Alex explained the work that was done.
In detail down the list which was what I neede to hear.
Work was completed in a timely manor.
It’s nice to know that if I require additional maintenance
I can bring my Tacoma back.
Hopefully not to soon.
10/14/2018
Reden C. VERIFIED CUSTOMER
Valeria is awesome
10/14/2018
Pamela F. VERIFIED CUSTOMER
He is a good service rep, however, I am
concerned that my air conditioning that went out once will go out again and it won't be covered, even though it first went out before the warranty ended. I just wish it could have been fully inspected to see why it did that once.
10/14/2018
Randy Y. VERIFIED CUSTOMER
Doug was great updating me with my vehicle updates. He updated me with things that no other service rep ever told me!which was very much appreciated.
10/14/2018
Martha V. VERIFIED CUSTOMER
Douglas was friendly and I felt comfortable asking questions about my car without feeling ignorant.
Thanks Douglas!!!
10/14/2018
Cynthia J. VERIFIED CUSTOMER
Great job!
10/14/2018
Joan R. VERIFIED CUSTOMER
Doug is an excellent service writer. He's always helpful, professional, efficient. Takes great care of my car. Thanks!
10/14/2018
Debbie M. VERIFIED CUSTOMER
Brian is the best! Always friendly and helpful!!
10/14/2018
Wayne F. VERIFIED CUSTOMER
Service advisor was great. Having to wait 20mins to pickup my car wasnt.
I sat on the bench as my car drove by. Waited another 10 min and inquired where my car was. I was told someone told the tech to park my car in the parking lot. Needless to say I wasn’t pleased.
Wayne F
10/14/2018
Maria D. VERIFIED CUSTOMER
Yes, thank you Raul
10/13/2018
Annie M. VERIFIED CUSTOMER
Quick. Made me aware of other car issues.
10/13/2018
Rakesh L. VERIFIED CUSTOMER
She has been my service consultant for years . She is the best
10/13/2018
Sean G. VERIFIED CUSTOMER
Great staff, they got me in early so I could go on with my day.
10/13/2018
Dawn L. VERIFIED CUSTOMER
My service rep Alex was wonderful. However I’m really not happy with how the brakes wear so quickly on my RAV4 vehicles. Toyota should look into why their customers need brakes replaced more frequently than other manufactured vehicles.
10/13/2018
William B. VERIFIED CUSTOMER
I always have great service. This time is no different. Thank you