I visited the service dept. for an estimated 1 hour programming of my vehicle’s transmitter. It took well over two hours and was informed that my vehicle was ready only after making three inquiries. One iquiry was made to a cashier that appeared to be distraught and was very rude. She may well need customer service training and to learn how l to deal and service people of all races. As she appeared much happier and pleasent when dealing with people of her own race. Second via a text and the last one to the service rep. I do not believe I will bring my vehicle back to be services at Valencia Frontier.
9/30/2018
Fred A. VERIFIED CUSTOMER
Great service!
9/30/2018
Brad S. VERIFIED CUSTOMER
Nicholas was extremely friendly, polite & helpful!
9/30/2018
Antonio G. VERIFIED CUSTOMER
Great customer service
9/30/2018
Lavella D. VERIFIED CUSTOMER
Gustavo is the best!!
9/30/2018
Anthony G. VERIFIED CUSTOMER
Joe is the greatest
9/30/2018
Mike C. VERIFIED CUSTOMER
How is great! Always professional and maintains quality customer service.
9/30/2018
Allan S. VERIFIED CUSTOMER
All good
9/30/2018
Carlos C. VERIFIED CUSTOMER
Excellent customer service
9/30/2018
Evan W. VERIFIED CUSTOMER
One of the best Toyota dealer experiences I’ve ever had.
Everyone’s response to what was for us a frustrating experience
was professional and courteous. Especiallly the manager and the used car
manager.
You can be very proud of your operation, especially in light of the fact you don’t sell or service the Mirai.
Evan W
9/29/2018
Tommie B. VERIFIED CUSTOMER
Work was completed faster than noted. Thank you.
9/29/2018
Antonio B. VERIFIED CUSTOMER
Thank very much for fixing my car you were very nice and speedy
9/29/2018
Ola S. VERIFIED CUSTOMER
Alex and the team, cashier and service personnel are always friendly and courteous. This make the experience at Toyota pleasant.
9/29/2018
Fernando G. VERIFIED CUSTOMER
I’m very satisfied with the service that I received from Brian. Everything that was done to my vehicle was explained to me as well anything that is needed or recommended to be done. It’s very much appreciated.
Thank you!
9/29/2018
Kevin D. VERIFIED CUSTOMER
Brian provided very good service!
9/29/2018
Jennie H. VERIFIED CUSTOMER
I’d a great experience. Valerie was friendly and knowledgeable.
9/29/2018
Janette A. VERIFIED CUSTOMER
Always great service with a smile.
9/29/2018
Dina D. VERIFIED CUSTOMER
Alex kept me informed throughout the day as to the status of my vehicle.
9/29/2018
David M. VERIFIED CUSTOMER
Joe is always friendly and works me in when needed.
9/29/2018
Marisol D. VERIFIED CUSTOMER
I thank Gus for being honest what my car needed to be running.
Very helpful!!!