Alex was very helpful got me a rental for the day when they had to keep my car overnight the bad experience was with the bestway rental car service. I voiced my frustration with Alex and he told me he’d talk with them. Out of all the advisors they’ve stuck me with at frontier I felt Alex appreciated my business and that goes a long way next maintenance on my car I’ll ask for him specifically
9/23/2018
Maria I. VERIFIED CUSTOMER
I called in about the tire blow out on the freeway. Phillip had told me that it as still under warranty and personally walked to Julie Carso for an appointment regarding the tire replacement.when I got there and after waiting for an hour, I was told that it wouldn’t be replaced. Disappointment right now.
9/23/2018
Jerome G. VERIFIED CUSTOMER
Mr. **** is helpful.
9/22/2018
Winston K. VERIFIED CUSTOMER
Mr. alatorre was courteous and efficient. He explained what the service entaills as well as the Recall pertaining to my Prius. He provided superb customer service and I appreciate his efforts.
9/22/2018
John Z. VERIFIED CUSTOMER
Valerie was great to deal with.I appreciate everything she did,to get my truck back on the road.I can be difficult to deal with at times,but she hung in there with me. :) I wouldn't hesitate to bring my vehicle to her.Thanks Valerie.
9/22/2018
Linda C. VERIFIED CUSTOMER
Fast, effecient service. Very happy.
9/22/2018
Sameh K. VERIFIED CUSTOMER
Very nice people , great service. Thanks ????
9/22/2018
Albert R. VERIFIED CUSTOMER
I’ll be there every time I need anything. Great service !!!
9/22/2018
Erick S. VERIFIED CUSTOMER
I am very satisfied with the service provided by Joe ****. Very professional,
Polite and genuinely interested in satisfying the client
9/22/2018
Robert V. VERIFIED CUSTOMER
Valerie made sure it all happened quickly and she explained what they found and fixed. They paperwork fill in the gaps !
9/22/2018
Bernadette L. VERIFIED CUSTOMER
We were very pleased by Nick, our service manager. He was very professional, courteous, considerate and answered all our questions so that we understood . He is quite an asset to your organization .
9/22/2018
Justin P. VERIFIED CUSTOMER
Great job
9/22/2018
Mccoy,Derick (. VERIFIED CUSTOMER
Joe is awesome! Always helpful and always takes care of me...he’s the reason I keep coming back. Very appreciative of how helpful and friendly he is.
9/22/2018
Sharon L. VERIFIED CUSTOMER
excellent staff and service. Professional and knowledgeable
Spotless dealership enjoy going there and able to count on good service with each visit
9/22/2018
Joshua H. VERIFIED CUSTOMER
I was initially informed that my software update for my vehicle would take 3-4 hours to complete, which is a ridiculous amount of time to begin with. However, it ended up taking over 5 hours. I was scheduled to bring my car in at 0700 for the service appointment and was advised 4 hours later that the mechanics aren’t even scheduled to come to work until 8 or 9. After waiting for 4.5 hours I requested that I needed my car back and was given a 15 minute ETA. 15 minutes turned into 45 minutes and I was finally given my car back. My impression is that frontier Toyota does not care about warranty maintenance or safety recalls (probably because they don’t get paid very much to perform these tasks). This experience will definitely be something that I take into consideration when buying my next car. It should be assumed that people that can afford to buy new cars generally value their own time and should be treated accordingly if repeat business is desired.
9/22/2018
Mr Will. VERIFIED CUSTOMER
I trust Gus, his professionalism, honesty and, customer service is top notch. He is the only adviser I will go to.
9/22/2018
Handoko L. VERIFIED CUSTOMER
Good service, understand customer need. Give a good recommendations.
9/22/2018
Rene R. VERIFIED CUSTOMER
It was an excellent service. It took them to finish the service less than the time it was promised. Good Job. Frontier Toyota