Initially, I did agree to 2 overdue services on the vehicle BEFORE getting an engine diagnosis. After speaking with the advisor, Angela, on 12/30/21 at 4:42pm, we verbally agreed that the engine correction is priority to the maintenance services. She told me the total cost was $2013, and we agreed the 2 services can wait until another time. The car was there for 5 days over the New Year weekend. I called and left 2 voicemails to her machine and reached out via text message. I did not receive an update or response until my car was ready for pick up. At the cashier is where I was informed all 3 services were completed and I was not prepared to pay the $2473 total.
This is an example of why there’s a lack of trust and confidence in the transparency of these type of services. Very unprofessional.
1/4/2022
Mohammad A. VERIFIED CUSTOMER
Great service Damon helped me I am happy with the service he provided I will recommend family friend to Tom bell
Thank you Damon again
1/2/2022
Victor C. VERIFIED CUSTOMER
Great customer service took my truck to get work done staff was very helpful and took care it,Got my truck back before expected was very pleased with Tom bells team great people highly recommend Redlands to bell Chevrolet is awesome
1/2/2022
Fern B. VERIFIED CUSTOMER
Very good service, Everyone was great especially Dan, service was great
1/1/2022
Jennifer G. VERIFIED CUSTOMER
Brian was very kind..told me exactly what to expect throughout the process and went above and beyond to try to fix a squealing in my brakes despite there being nothing wrong with them. I expected to have to pay for something but surprisingly I didn't have to.. I'm the past with other service advisors I felt like it was all about a sale.. this time it felt it was all about customer service. Thanks Brian!
1/1/2022
Sergio A. VERIFIED CUSTOMER
Howard was great. Went above and beyond!
1/1/2022
Frederick K. VERIFIED CUSTOMER
Damon is great to work with always makes sure everything is taken care of
1/1/2022
Sheri B. VERIFIED CUSTOMER
Dan was professional, kept me informed throughout the entire process and was genuinely a nice person to be around! He's an asset to the company!
1/1/2022
Robert C. VERIFIED CUSTOMER
There was a problem and was addressed
1/1/2022
Stephanie W. VERIFIED CUSTOMER
Excellent service and very nice folks. Angela was awesome. I would recommend Tom Bell Chevrolet service Dept to anyone. Thanks and Happy New Year!
12/31/2021
Ann D. VERIFIED CUSTOMER
Brian kept me posted on the process of fixing my under carriage- despite the horrific cost- he made me feel confident that the repairs would be made with skill and precision. He is an asset to your dealership!
12/31/2021
Joe P. VERIFIED CUSTOMER
Great service tech. Really thankful for him and Josh helping me with my situation. Would recommend him to anyone looking for vehicle service.
12/31/2021
Edward F. VERIFIED CUSTOMER
Had great experience with all of the participants from the team that took care of me. They did me right.
12/31/2021
Fred M. VERIFIED CUSTOMER
Tom Bell’s staff are amazing. From the moment I pulled into service, the concierge was very helpful and friendly. Damon Chero was also friendly and extremely helpful. Mr. Chero was also very knowledgeable. The service was fast and done by experts. The lounge are is very clean and Complementary drinks very very appreciated. Thank you so much Tom Bell Chevrolet
12/31/2021
Manuel L. VERIFIED CUSTOMER
Brian took the time to review what my vehicle needed and was upfront with all my questions
12/30/2021
Daniel M. VERIFIED CUSTOMER
Very pleased with Annette Book!
12/30/2021
Robert C. VERIFIED CUSTOMER
Called ahead and oil change was completed in a short time
12/30/2021
Henry M. VERIFIED CUSTOMER
The service provided by Damon Chero was very good. It was the actual service department who failed to check and adjust tire pressure to proper psi.
12/30/2021
Julio R. VERIFIED CUSTOMER
Damon was attentive, knowledgeable and welcoming.
12/30/2021
Rosie B. VERIFIED CUSTOMER
Dan was thorough and paid close attention to details in trying to resolve the issue with my car