My truck was in the shop for a month. All the work wasn’t completed and there was a great lack of communication. I was the one having to call and see what was going on. Only updates I would get was because I would call. Very unsatisfied with my experience. I am very hesitant to have any work done there due to my experience.
11/26/2021
Braden M. VERIFIED CUSTOMER
My service technician was good I’m only dissatisfied with how I make an appointment and they still don’t look at my truck until the next day I’ve taken it in twice and it’s still not fixed I have to come back a third time. And each time I bring it in they need the vehicle for multiple days and you guys don’t offer courtesy cars or even cheap rentals.
11/26/2021
Sean N. VERIFIED CUSTOMER
Thank you, Skyler George, for noticing that my air bag was on recalled list and for having it replaced ASAP. That was a very serious safety issue, so thank you so much.
11/26/2021
Mahogany S. VERIFIED CUSTOMER
The lady who initially checked me in was really nice. Everyone we came in contact with was polite and nice. The wait was a bit long about 2.5 hours but I was made aware of shuttle service availability starting at 9am. Overall really good experience. We will continue to come here for service.
11/25/2021
Mona S. VERIFIED CUSTOMER
As always, my experience with Annette Book was AAA+. She is always straight forward, very helpful, knowledgable, and explains any questions I have. Very professional.
RaMona S
11/25/2021
Lupe V. VERIFIED CUSTOMER
Great service. Would like to thank Josh petty service manager for helping me get my truck in and out quick.
11/25/2021
Nicole B. VERIFIED CUSTOMER
He was great! He got us in and out quick! Excellent service. Dude needs a raise!
11/25/2021
Christopher S. VERIFIED CUSTOMER
Keep up the great work Skyler!
11/25/2021
Evelin D. VERIFIED CUSTOMER
Annette the service advisor was really good……. But the problem
On my truck hasn’t been solved
11/25/2021
Constantine A. VERIFIED CUSTOMER
Brian, has provided excellent service and advice whenever I take my vehicle for servicing or repair to Tom Bell Chevrolet.
11/24/2021
John C. VERIFIED CUSTOMER
4-1/2 hours for an oil change and front end allignment?! That’s horrible management on your part. My time is valuable and I won’t waste any more of it at your establishment.
11/24/2021
David P. VERIFIED CUSTOMER
The service was very good, didn't have to wait very long!
11/24/2021
Selena L. VERIFIED CUSTOMER
Very pleasant and efficient process. Damon was very helpful and professional. After taking my car to the shop for the second time, he arranged for an Lyft ride home. I always come to this location for service and I am pleasantly surprised with their accommodations.
11/24/2021
Louie P. VERIFIED CUSTOMER
THE GUY THAT HELPED ME OUT WAS
GREAT AND VERY HELP FULL
MY EX. WAS EXTREMLEY GREAT THERE AT TOM BELL CHEV.