My experience was good. However your staff that calls spends too much time with useless comments before getting to the reason she’s calling. She was not aware of others time and did not seem to care about wasting time.
9/16/2021
Rita S. VERIFIED CUSTOMER
Annette is knowledgeable and a very good communicator. She kept us informed daily and was a pleasure to work with.
9/15/2021
Steven S. VERIFIED CUSTOMER
Dan Burrus and his team is why I trust Tom Bell service .. what a team !!!!!
9/15/2021
Stephen R. VERIFIED CUSTOMER
Excellent service
9/15/2021
Kelly G. VERIFIED CUSTOMER
Dan was very helpful and attentive
9/14/2021
Kurt K. VERIFIED CUSTOMER
He was great and kept me informed through everything that was happening.
9/13/2021
Tania C. VERIFIED CUSTOMER
My appt was not until Monday, I dropped it off on a Friday just in case they could get to it & yes they did! Saturday morning I received a call about what was wrong and my car was ready by close of business Saturday. This was amazing since I was unable to get a car rental due to unavailability & I would if had to call off work. Great job Tom Bell service Dept!
9/13/2021
Joanne E. VERIFIED CUSTOMER
Damon was great!
9/13/2021
Katherine P. VERIFIED CUSTOMER
Damon tool such great care of me and had phenomenal communication. It's always frustrating having to take your car in. He made the process so much easier.
9/13/2021
Lisa D. VERIFIED CUSTOMER
All went well
9/12/2021
Jeffrey B. VERIFIED CUSTOMER
Thanks to Damon for getting my truck back on the road
9/12/2021
Ron K. VERIFIED CUSTOMER
Daniel and staff were professional & courteous. However, looking at the bill invoice there is not an itemization of the hours of labor performed. Just a total price of labor listed. What is Tom Bells posted labor rate?
9/11/2021
Jodie D. VERIFIED CUSTOMER
Dan, was excellent. He make sure everything needed to get done, minus the trunk latch which I’m still waiting for it to be delivered so I can get my truck fixed. He was great, he helped space me with everything explained everything and make sure I was happy.
9/11/2021
Lionel W. VERIFIED CUSTOMER
Daniel thanks for taking care me after I was 30 mins late I appreciate ????
9/11/2021
William G. VERIFIED CUSTOMER
And that was very helpful and kept me informed with the repair statuses the entire time.and was great at making sure itvfit my schedule for pick up as soon as possible
9/11/2021
Shelley G. VERIFIED CUSTOMER
Thanks
9/10/2021
Shanee M. VERIFIED CUSTOMER
Eventhough Tom Bell was unable to resolve the issue, due to the car part being on backorder, they still handled the matter with excellent customer service. Tom Bell has always provided me with good customer service.
9/9/2021
Harvey Z. VERIFIED CUSTOMER
Damon was excellent and very helpful with my questions