Tony was very professional and he was the only positive aspect of this service. The appointment was made a week in advance. When I arrived, no notes about the services needed were in the system. The car was at the dealership 4 days and I couldn't speak to anyone in service on the phone to get updates. The texting system is extremely slow. While picking up the vehicle, I cashed out at 8:50 am. I did get my car until 9:30. 2 customes ahead of me and 3 customes behind me received their keys and vehicles while I waited at the service driveway. After getting the vehicle back, I noticed that someone who worked on the car, sat or stepped on my new Oakley sunglasses and broke both arms. As stated above, Tony was the only positive part about this last service at your dealership.
7/17/2021
Dan S. VERIFIED CUSTOMER
Damon is the greatest advisor ever.
7/17/2021
Ylonda H. VERIFIED CUSTOMER
Tony was very helpful and pleasant
7/16/2021
Sandra D. VERIFIED CUSTOMER
Great service from Damon, went beyond my expectations.
7/16/2021
Glen G. VERIFIED CUSTOMER
While the cost of parts and labor are high, I appreciate the expertise, courtesy, and friendly interaction. I have confidence the problem I came to resolve has indeed been resolved. Damon was outstanding.
7/16/2021
Samuel M. VERIFIED CUSTOMER
Great service and special attention given by Daniel Burris
7/16/2021
David A. VERIFIED CUSTOMER
Dan was great and helped me out with everything that I needed. Thank you once again.
7/16/2021
Victoria V. VERIFIED CUSTOMER
There was too much **** going on. One minute you're going to repair the lift gate, next thing ur saying someone hit my car, when there are absolutely no other damage to the car other than the scratches. Makes absolutely no sense. Held my car for 9 **** days and literally did nothing but rotate tires. Are u kidding me? Waste of time, advisors are always running around like chickens without a head. The noise issue in my car still has not been addressed. This is becoming corporate complaint and lemon law territory.
7/15/2021
Marilyn M. VERIFIED CUSTOMER
My service adviser, Annette Book, kept me informed and was able to complete the job quickly.
7/15/2021
Lisa K. VERIFIED CUSTOMER
Very friendly staff.
7/15/2021
Daniel O. VERIFIED CUSTOMER
Dan was very helpful and took care of my needs in a timely fashion. Thank you
7/15/2021
Eddie G. VERIFIED CUSTOMER
Ever since I went to Tom Bell , Damon has been helping me out with my car getting it up to date with maintenance, couldn’t have have asked for a more helpful person .
7/15/2021
Kenneth S. VERIFIED CUSTOMER
Great work, problem seems to be fixed. Thank you!
7/15/2021
Mike D. VERIFIED CUSTOMER
Everyone was great! Harold is a keeper.
7/14/2021
Pamela M. VERIFIED CUSTOMER
Service was great. Damon was very knowledgeable and took good care of our car.
7/14/2021
Destinee G. VERIFIED CUSTOMER
Thank you for fitting me in your schedule and the customer service was really good with Annette
7/14/2021
Kenneth S. VERIFIED CUSTOMER
Outstanding service very fast more than happy to come back many times for service Annette is definitely a Darlene Tom Bell staff was very professional and they were a lot of help
7/14/2021
Throdore A. VERIFIED CUSTOMER
Very professional and timely. Pleasant experience. Looking foward to having you service my vehicle in the future. Thanks