My appointment was with Brian at 8:00. He almost immediately turned me over to Damon who was with another customer. At one point I asked Brian what the deal was and he bristly told me Damon would be with me soon. After 30 minutes plus Damon finally got to me he asked me all the same questions that Brian could have. Damon did go out of his way to understand the hard to pin point problem and your tech attempted to fix the problem but was unable to duplicate the problem. Since the issue isn't fixed I will have to return when it occurs again. BUT WHEN I DO RETURN I WILL NEVER EVER DEAL WITH BRIAN AGAIN. IF HE IS ASSIGNED AS MY SERVICE ADVISOR I WILL GO ELSEWHERE. End of story
7/11/2021
Martin J. VERIFIED CUSTOMER
I was happy with my service
7/11/2021
John R. VERIFIED CUSTOMER
I was kept a breast of the progress of my repair that was needed by Annette, all the service team at Tom Bell Chevrolet was on there game!
Extremely happy with this service team and will continue to have my vehicles serviced at your dealership.
7/11/2021
Gabriel V. VERIFIED CUSTOMER
????
7/10/2021
Chuck G. VERIFIED CUSTOMER
Over several years I trust Annette to chose the best repair person to fix my old car. What ever she tells me needs fixed I know it has nothing to do with the shop making income. The car actual needs the repair. Thanks for having her manage my car
Regards. Chuck G
7/10/2021
Adam L. VERIFIED CUSTOMER
Even though my car needed some extra work, Damon was very accommodating and made sure I was satisfied with my service. He even wiped the car down himself after wash to make sure it was perfect.
7/10/2021
Juan O. VERIFIED CUSTOMER
No communication for 6 hours. I had to call for an update and the car was not even washed when I arrived to pick it up.
7/10/2021
Samuel M. VERIFIED CUSTOMER
Great experience. Friendly representative
7/9/2021
Fred O. VERIFIED CUSTOMER
Very well handled
7/9/2021
George G. VERIFIED CUSTOMER
Testing of my electrical system in my opinion was a joke, very poor customer service mentality.
7/9/2021
Nelson D. VERIFIED CUSTOMER
Communication is well and process to complete my car. So let see how it running long. If it success long running and no problem coming up then i will high recommend this place
7/9/2021
Charles B. VERIFIED CUSTOMER
Brian was efficient and answered all our questions. We will definitely use Tom Bell Chevrolet for any future servicing.
7/8/2021
Christina G. VERIFIED CUSTOMER
Daniel was AWESOME!!
Explained everything to me, got me a ride home and communicated with me.
Was there when I picked up my car next morning.
Had another question for him about another matter, I was very impressed with how he went out of his way to help me..
7/8/2021
Annette B. VERIFIED CUSTOMER
Great experience, thank you!
7/8/2021
Brian G. VERIFIED CUSTOMER
Annette was terrific. She was on top of the whole process. She even checked in with me her day off when the car was going to be ready. Thanks
7/8/2021
Daniel M. VERIFIED CUSTOMER
Bryan did not offer any explanation to what was done to vehicle other than the recall was done and it was safe to charge to 100%. On safety concerns about the vehicle’s screen shutting down he said that it was going to cost us a lot to just have it inspected. No information about the condition of my Bolt’s battery. I am still very concern about my Bolt’s battery overheating and exploding in my garage.
7/8/2021
Ricardo L. VERIFIED CUSTOMER
Awesome as always
7/8/2021
Rachel K. VERIFIED CUSTOMER
Thank you!!
7/8/2021
Kelly B. VERIFIED CUSTOMER
My check engine light is on again
7/8/2021
Mike P. VERIFIED CUSTOMER
Good help good communication Overall satisfied completely would definitely bring one of my vehicles back here