I took my vehicle in on Friday which they kept over the weekend, I understood my vehicle would be ready by Monday with a complete estimate of repairs. I received a call today Monday that the technician was out and they did not know when he’s going to return to work. I advised Tony just give my car back. I picked up my car and won’t be coming back.
4/13/2021
Dale L. VERIFIED CUSTOMER
I came in for a recall of a Driver door switch shortircuit. Gym recall dept. called & got me appointment for 9:30 am. By 10:15 your man said I needed close to $1,000.00 in other things wrong we my SUV. I wanted the recall only. I left the car and went home finally I called & the didn't have the part you had a week to get the part now I have to wait another day why because your pushing other deals. I do believe the part has to do with my radio and it's not an easy fix ,time consuming, where you don't make any money. plus your man told me it would cost me 261.31 to take door panel off to fix wires for radio when I do believe the panel would have to come off to fix your Switch. He didn't write that quote down he just told me that. I'm getting some input from another person and will be calling GM recall dept for a formal complaint. Have a nice day.
4/12/2021
Julio M. VERIFIED CUSTOMER
my truck continues with the noise in the transmission
4/12/2021
Steven S. VERIFIED CUSTOMER
Dan Burrus is professional and works well to communicate through the entire process
4/12/2021
Tamara C. VERIFIED CUSTOMER
Damon and the entire service departament were friendly and attentive! I just want to hang out with the staff at Tom Bell all the time. Can we be friends?
4/12/2021
Sherry B. VERIFIED CUSTOMER
Fast service
4/11/2021
Gloria Y. VERIFIED CUSTOMER
All the way through the process I felt pressure keep doing work that was not necessary at this time; unnecessarily extending the process and increasing the cost by about 3ooo dollars.I finally said no more work , enough .
4/11/2021
Gina S. VERIFIED CUSTOMER
Friendly and helpful!
4/11/2021
Walter V. VERIFIED CUSTOMER
Good job
4/11/2021
Ryan B. VERIFIED CUSTOMER
I came to get a recall done and for an oil change and for a car wash, the only thing done was the oil change. Service personal was friendly and said he would take care of it some other day, which didn’t help me out
4/11/2021
Robert B. VERIFIED CUSTOMER
Top-notch service !!! Working with Dan is always a pleasure
4/10/2021
Robert R. VERIFIED CUSTOMER
Howard was courteous and professional
4/10/2021
Atlas R. VERIFIED CUSTOMER
Very professional. Went over and beyond. Stayed in contact to keep me updated.
4/9/2021
Jason A. VERIFIED CUSTOMER
My truck was in the shop for almost 4 weeks. I think Dan called me maybe 4 times. I called him at least 6 or more times to try to get updates. Every time I called he had no clue what was going on with the truck, he had to put me on hold to look stuff up to give me updates. It should be a weekly thing to call and update all vehicles so we know what’s going on.
4/9/2021
Randy R. VERIFIED CUSTOMER
Howard is great asset to your dealership. I enjoyed our interaction today and he made my day.
4/9/2021
Allison S. VERIFIED CUSTOMER
Damon always offers tremendous customer service.
4/9/2021
David L. VERIFIED CUSTOMER
Job well done.
4/9/2021
Lorraine B. VERIFIED CUSTOMER
Dan and the service department team are always friendly, courteous and helpful. Dan keeps me well informed on what my car needs. I was very satisfied with this visit.
Great job!
4/8/2021
Amanda R. VERIFIED CUSTOMER
Would like to say everyone in the service dept is amazing and super nice.. Thank you