John was very helpful and patient throughout the day. He answered any questions I had and he was another example of what has kept me coming back to LHM Chevrolet for several years. Thank you for the great service, John!
7/23/2020
Maharlika B. VERIFIED CUSTOMER
Great job!
7/22/2020
Lucas R. VERIFIED CUSTOMER
I found out when I got there that the parts I needed had not been delivered yet. I wish someone had told me that when I made the time to come in. This was also after I called the previous Wednesday to make sure they would make it in time. I had to be the reminder. Seems like there was a lack of communication between departments and people and that’s frustrating when I make the time to come in at a certain time. Now I have to potentially come back to have the alignment I need done.
7/22/2020
Thomas S. VERIFIED CUSTOMER
Fast and spotted a registration problem that I would not have noticed otherwise
7/22/2020
Don And. VERIFIED CUSTOMER
I called on this a few months ago I was told it wasn't under warranty unless the engine light was on I had to go to the general manager to get help thanks to him things got done. in first place it took a few minutes to reset.
7/22/2020
Greg P. VERIFIED CUSTOMER
Very well done, thank you
7/22/2020
Gina C. VERIFIED CUSTOMER
Fantastic service! John listen to all my needs and made my experience stress free!!
7/22/2020
Steven C. VERIFIED CUSTOMER
Everyone was very helpful and gave excellent information.
7/22/2020
Suzanne C. VERIFIED CUSTOMER
Ralph Hardin was proficient, courteous. It was a pleasure to interact with him.
7/22/2020
Donald W. VERIFIED CUSTOMER
The service experience with Matt was acceptable, but less than a half an hour after picking up the car today at 5 PM just after 5 PM, I went to fill the gas tank on the car. Your company had just replaced the fuel pump on the car, and I know that that is an in tank fuel pump. Whatever was done to the car it was not done properly for when I filled up the tank on the car gas began pouring out of the top of the fuel tank and all over the ground under the car. It was flowing out faster than it was pumping in because the automatic shut off on the gas pump never triggered. It is a miracle that the whole car did not go up in flames as it was hot, and there were gas fumes everywhere.
I believe Matt is going on vacation, and so I spoke with somebody else there a person named Rick who also works in your service area and he arranged for towing to pick up the vehicle tonight, Tuesday and they just picked it up and are delivering it back to Larry H Miller service tonight. In fact it should be there by now.
I have made it clear that I must have this car back tomorrow as soon as possible as I am supposed to be leaving for out-of-state trip by mid afternoon.
All in all the front and service was as good as I would expect it to be, but the actual service on the car is beyond pathetic and absolutely unacceptable
I shutter to think what could’ve happened if I would’ve had my grandkids in the car with me and the fuel had ignited.
Anyway you have the car, and I will be happy to talk to whoever wants to call me about this particular issue, because right now I am not a satisfied customer at all!
My cell number is ****-****-xxxx. I will be calling in first thing tomorrow morning, 7 AM, when your service department opens.
7/22/2020
Jeff C. VERIFIED CUSTOMER
Great service all around. Even replaced a lug for me.
7/22/2020
Julianne W. VERIFIED CUSTOMER
Tom was wonderful!
7/21/2020
Peter R. VERIFIED CUSTOMER
Offered oil change deal that wasn’t expected that was great! Thanks
7/21/2020
Maggie D. VERIFIED CUSTOMER
John was really helpful.
7/21/2020
Justin . VERIFIED CUSTOMER
I have dealt with Ralph in the past on this vehicle and other vehicles and he is always a great service writer help us with our problem today fix it on the spot and didn't charge us a dime Ralph is great
7/21/2020
Crystal J. VERIFIED CUSTOMER
Nathan was very friendly I always enjoy coming in.
7/20/2020
Wayne B. VERIFIED CUSTOMER
Very impressed.
7/20/2020
Donald D. VERIFIED CUSTOMER
Rik is the reason I keep coming back to LHM Chevrolet service, even though I live in Layton. His knowledge of Corvettes and his honesty of what needs to be addressed and how are the reasons why .
7/20/2020
Austin O. VERIFIED CUSTOMER
Had great communication with the service managers
7/19/2020
Margarret E. VERIFIED CUSTOMER
Courteous, approachable, friendly. Good person to have in this position.