Exceptional service from Brian. Returned my calls promptly and kept me informed on the progress of my service. He then hooked up my new cell phone to the cars system.
2/22/2019
Alton L. VERIFIED CUSTOMER
When I picked up the car, it was discovered that the rear turn signal light was not working, Craig Foley quickly helped to solve the problem. Fantastic customer service!
2/22/2019
Betsy B. VERIFIED CUSTOMER
Hector was incredibly personable, efficient, and a great listener!
2/22/2019
Matthew G. VERIFIED CUSTOMER
Thanks
2/22/2019
Meredith A. VERIFIED CUSTOMER
Quick, easy and friendly.
2/22/2019
Stephen R. VERIFIED CUSTOMER
Adam provided Clear diagnosis explanation , updates on projected completion.
2/22/2019
Wilson T. VERIFIED CUSTOMER
Thanks for the great service! Royal is he best!
2/22/2019
Lionel M. VERIFIED CUSTOMER
Johnny took great care of me and my Audi. Thx!
2/22/2019
Spencer S. VERIFIED CUSTOMER
Hector was very professional and courteous.
2/22/2019
Matt L. VERIFIED CUSTOMER
Hector was extremely helpful, informative and professional.
2/22/2019
Philip G. VERIFIED CUSTOMER
Chris Sung always goes above and beyond. He is the best AUDI advisor I have ever met in my 20+ years of being an Audi customer.
2/22/2019
CHRISTOPHER M. VERIFIED CUSTOMER
The employees seemed friendly and were communicative. The actual service done to my car seems great as well. The main 2 issues I had were: 1. I setup an appointment for around 9am for just a 10k service and it wasn’t done until almost 6pm. I would expect a bit quicker turnaround if you have an appointment. 2. I know you don’t have a car wash onsite, but my car actually came back to me dirtier than how I left it. Grease marks on the doors and windows; seats out of adjustment. Not the best look to pick up a car.
2/22/2019
Emily N. VERIFIED CUSTOMER
Adam was very accommodating and helped me get my car done when I needed it by a certain time. He also explained what the car needed and was very helpful.
2/22/2019
Kenneth F. VERIFIED CUSTOMER
As usual, Chris was on top of everything, and even offered me a loaner. Totally top drawer service.
2/22/2019
Kody L. VERIFIED CUSTOMER
- Poor communication and lack of timely follow-up
- Refusal to communicate with my wife to expedite service/repair/insurance processes
- Misdiagnosis or lack of diagnosis
- Wrong parts ordered or received causing delays
- Requests for written estimates completely ignored
- Mishandling of insurance claim process resulting demands for further payment and threats of reporting fraud to my insurance company
- Driver side fender has several scratches that weren’t there prior to service/repair. Didn’t report them because Chris has been such a hassle to deal with.
- Oil level is less than full after supposedly having the 75K service performed. Again I didn’t report because I want to avoid dealing with Chris
I’d be happy to provide more detail about my experience if a member of management contacts me. Email is best.
2/21/2019
Jessie L. VERIFIED CUSTOMER
Thank you for finding out if a full size spare will for into the wheel well. I am still waiting for a follow-up on BSM module part ordered approximately 3 weeks ago. Has it arrived yet? I was not called regarding the status as promised. Is it in? Still on order? Or ???
2/21/2019
Annelies H. VERIFIED CUSTOMER
Great service. Adam was great and followed up on everything.