It is always a pleasure to work with Jim, both personally and professionally.
2/19/2019
Abby C. VERIFIED CUSTOMER
Frank and the service team were great, and quick. This is the third time I’ve brought my vehicle in for a recall and it’s not yet a year old. I would appreciate if Royal could cover the full cost of the rental car for the day. It’s not much money in the grand scheme of things, and I paid almost $30,000 for a car that keeps being recalled. Again, everyone I worked with today was great, but I think the reimbursement policy could use some improvement. Thanks.
2/19/2019
Peter W. VERIFIED CUSTOMER
Thanks for an excellent service
2/19/2019
Robina R. VERIFIED CUSTOMER
Quick, efficient service. Thanks for fixing my window motor 3 days after my warranty coverage expired.
2/19/2019
Niquette H. VERIFIED CUSTOMER
I had to call to find out if my car was ready and it was returned without being washed.
2/19/2019
James J. VERIFIED CUSTOMER
Very accommodating. I did not have an appointment but was taken care of.
2/19/2019
Benoit B. VERIFIED CUSTOMER
Klever was patient and I was able to explain and demonstrate the issue. Got it fixed in a few hours. Much appreciated
2/18/2019
Mike K. VERIFIED CUSTOMER
Very good communications letting me know the status of the service and when the vehicle was ready.
2/18/2019
Philip S. VERIFIED CUSTOMER
Communication was terrible and no one informed me what was happening with my car after the first day it was in the shop. I called back on the second and third day but was dierected to just leave messages on various peoples voicemail. I had to come in to the shop to actually get work started on my car.
2/18/2019
Lucas W. VERIFIED CUSTOMER
Scummy service “salesman” Hector tried to sell me a new service for an extra cost every time I talked to him. I got ripped off big time. Will not be coming back.
2/18/2019
Robert S. VERIFIED CUSTOMER
Chris is the BEST. He was able to schedule a last minute service (due to the engine warning light) in time for our family to head on our pre-planned road trip to LA. AND, when I realized our rental car company hD closed before I was able to return the car, he told me to leave it at the shop and he’d make sure it was returned. Above and beyond in every respect!!!
2/18/2019
Sandra S. VERIFIED CUSTOMER
Great service as always! From your 15 year happy customer.
2/18/2019
SHREEDARSHAN M. VERIFIED CUSTOMER
Informative
2/17/2019
Jill B. VERIFIED CUSTOMER
Thanks for a good experience, my first time with royal service.
2/17/2019
Ariharasadhayam P. VERIFIED CUSTOMER
Hector was amazingly thorough, patient and very helpful:
2/17/2019
Jarrod W. VERIFIED CUSTOMER
Everything went really smoothly — thanks!
2/17/2019
Bob C. VERIFIED CUSTOMER
Craig was terrific. Very happy with my experience today.
2/17/2019
Carla K. VERIFIED CUSTOMER
Courteous and efficient service. I love the taxi refund function