The service and repairs were first rate. Disappointed with the insurance coverage for the repairs but this is out of Royal Motors hands but a warranty related issue.
2/10/2019
RYAN A. VERIFIED CUSTOMER
Very nice and pleasant
2/9/2019
Herve L. VERIFIED CUSTOMER
Adam Myers was really wonderful. He always kept a line of communication open and accommodated my needs in an always polite and kind way! Really appreciate his service.
2/9/2019
Teresa G. VERIFIED CUSTOMER
Trust Volvo will take care of me and my car. Total professionalism with veteran staff as well as new ones.
2/9/2019
Mika H. VERIFIED CUSTOMER
Appreciated very smooth and courteous service by Johnny.
One thing always seems to get lost with every service appointment is the request for a replacement vehicle. I always request one as I need to drive to work in Walnut Creek, but my request always seem to come as a surprise every time no matter who is assisting me. I understand that a service vehicle may not be available but a tental car is supposed to be arranged in that case. I wish this part of the service is handled more smoothly.
2/9/2019
Anatoly M. VERIFIED CUSTOMER
It is really hard to say something when the assistance you received was very good.
Thank you, Craig!
2/9/2019
Emily B. VERIFIED CUSTOMER
Very happy, I felt taken care of
2/9/2019
LAURA C. VERIFIED CUSTOMER
He is a consummate professional who delivers quality service.
2/9/2019
Catherine P. VERIFIED CUSTOMER
Adam was wonderful
He has put up with a lot from me
Handled my upset professionally actually throughout these past few months
I owe him a sincere apology
Catherine P
2/9/2019
SUNG K. VERIFIED CUSTOMER
Chris was very helpful and courteous
2/9/2019
SCOTT K. VERIFIED CUSTOMER
Frank provided 10 out of 10 service
2/9/2019
Greg M. VERIFIED CUSTOMER
Great job by Jim & the Gang
2/9/2019
Carissa F. VERIFIED CUSTOMER
Dan is the best and I cannot thank him for his help this week. He was extremely attentive, patient with many questions I asked and helped to coordinate with the team to ensure my car was serviced ahead of a roadtrip this week.
2/9/2019
Matthew A. VERIFIED CUSTOMER
Dan is great, answered all of my questions, super friendly and honest.
2/9/2019
Tim G. VERIFIED CUSTOMER
All good.
2/9/2019
Catherine F. VERIFIED CUSTOMER
Taking the time to explain the tests and repair process, being thorough and methodical about each update, covering what’s a priority or not and being honest and specific about the costs made a huge difference in my satisfaction.
Hector was on top of that very friendly and matching my mood whether I had a more serious question or was more lighthearted about something. Stating specifically how it was important to him and Mazda that I had an up and running and safe car and was satisfied with the experience reassured me that he cared about me and my car specifically. He also called my car a she and that she was in great condition which I totally appreciated because this is how I refer to her :)
Thanks again for a great service !! :)
2/8/2019
Nina K. VERIFIED CUSTOMER
Dan is one of those rare people who can make your rainy day feel sunny no matter what. He was very busy and I was in a rush and late for an event but with his great sense of humor Dan called the tension in the air. He is a great asset to Royal Motors. Thank you for employing such people.
2/8/2019
JOHN L. VERIFIED CUSTOMER
We had a frustrating experience with Hector where he never called to give us an update on our car when he said he would call. This happened multiple times throughout the day and the day after (our hitch installation ended up taking much longer than expected), and when we called, nobody could give us an answer as to what was going on with our brand new car. We ended up calling Mike Les, the gentleman we leased the car from, and he was tremendously helpful and apologetic, which we truly appreciated. He took care of our rental fee, which we appreciated, since our lease agreement had stated that our car would get a trailer hitch installed at no additional cost at the time of service. As for Hector, I believe communication is key, and we feel like we never got that from him. I myself am in the customer service industry, and I know that if there’s ever a problem, constant communication is always better than keeping customers in the dark.
2/8/2019
Michelle L. VERIFIED CUSTOMER
Everything went very smoothly. Thank you.
2/8/2019
Curtis G. VERIFIED CUSTOMER
Chris is always pleasant and very knowledgeable and helpful