Dan was friendly, courteous and clearly explained what I should expect from the service. Thanks!
2/5/2019
Jocelyn T. VERIFIED CUSTOMER
Good communication. Much appreciated.
2/5/2019
Lachlan E. VERIFIED CUSTOMER
Hector was very professional, courteous and communicated well throughout the process. Very impressed.
2/5/2019
Gary S. VERIFIED CUSTOMER
Jim is a total pro and has the customer service chops that others can only wish for.
2/5/2019
ANDRE S. VERIFIED CUSTOMER
I was very satisfied with everything
2/5/2019
Heather G. VERIFIED CUSTOMER
Very efficient, pleasant and thorough experience.
2/5/2019
Donald H. VERIFIED CUSTOMER
Great team, easy and kind energy.
2/4/2019
Andrew T. VERIFIED CUSTOMER
This was really a stand-out experience. I had misread my appointment date and showed up on the wrong day. Nonetheless, Craig fit my car into that day’s schedule. When they needed to add gas (the shop did it on their own dime). Craig was extremely communicative about the status and helpful in explaining what the issue had been after it was repaired. And all of it was covered under the warranty. I walked away with an excellent experience!
2/3/2019
Ben B. VERIFIED CUSTOMER
Hector is a great asset to your company. I commend his customer service and knowledge of the industry. I wouldn’t be surprised is he got promoted and became the benchmark of all customer service at the SF and San Leandro site for Mazda.
2/3/2019
Mary-Michael W. VERIFIED CUSTOMER
I appreciate the communication and regular updates regarding the problem that I thought the car had when I brought it in. The car was clean when I received it and all was well-thank you.
2/3/2019
Jonathan K. VERIFIED CUSTOMER
He was thorough and very professional. Took time to answer all my questions. I would like to have Hector as my next service supervisor again for sure.
2/3/2019
Erica L. VERIFIED CUSTOMER
The shop crashed my car into another car as they were pulling it out of the stall.
2/3/2019
Erica L. VERIFIED CUSTOMER
The shop crashed my car into another car as they were pulling it out of the stall.
2/3/2019
Jie H. VERIFIED CUSTOMER
Klever is very professional and thoughtful.
2/3/2019
Courtney O. VERIFIED CUSTOMER
Service was hoped to be at a higher level considering that it’s audi. A few notes to share that I hope you would consider for your next clients and hopefully I can experience it one day. The protective paper mats were still on the floor when the car was returned, the car still had paper service tags inside that were not removed before giving me the car back, the seat was adjusted and not returned to the drivers position when car. It was raining today outside and the keys were handed to me while in the waiting room and when I gathered my items and walked to the car I found that drivers door window was rolled down and the seat was wet. From a hospitality perspective it could have been more a thoughtful and pleasant experience but as a first time owner with Audi I wanted to share this feedback and perspective as I have another vehicle with bmw and find them much more caring and thoughtful when it comes to accommodating and respecting me as a client. Hope you use this feedback wisely.
2/3/2019
Sukru G. VERIFIED CUSTOMER
Frank was helpful!
2/3/2019
Joy C. VERIFIED CUSTOMER
Hector was so helpful and knowledgeable, and was such a pleasure.
2/3/2019
Katherine O. VERIFIED CUSTOMER
Fast service! Thank you!!
2/3/2019
Fred K. VERIFIED CUSTOMER
Chris was great
The car had the stall out twice again, called Chris he told he would get me in ASAP
I will try car again today