Dan was great. The change to the predicted repair time given when I made the appointment was not. Note this was not Dan’s fault. He was fantastic.
1/26/2019
TOM W. VERIFIED CUSTOMER
Thanks as always!
1/26/2019
Sheldon L. VERIFIED CUSTOMER
Thanks for your help, We appreciate your service and being courteous.
1/25/2019
Christine V. VERIFIED CUSTOMER
The tone of voice of the guy I worked with was just condescending and rude. When I came to pick up the car, my paperwork said that I only had half my tread left on my front tires. Odd, because I just replaced the right front tire 3 weeks ago. So finally when they pulled the car around, the guy confirmed - yes, that tire is new, but maybe replace the other front tire. Shady. I won't be back.
1/25/2019
Steven S. VERIFIED CUSTOMER
Jim is friendly and responsive but it would have been ean even better experience if they would have completed all of the service today rather than is having to return.
1/25/2019
John S. VERIFIED CUSTOMER
Johnny the best. Reason I purchased our audi is because of your past service. Many thanks
1/25/2019
ADAM C. VERIFIED CUSTOMER
Friendly, communicative and fast
1/25/2019
Martin F. VERIFIED CUSTOMER
The wait at pickup was extremely long (over 20 min - AFTER paying and being sent to the air area) and beyond expectations set.
1/25/2019
James K. VERIFIED CUSTOMER
As a long-term client, my experience has alwayss been great for servicing. Craig (and Frank in the past) are top- notch.
1/25/2019
Antonio B. VERIFIED CUSTOMER
However, I bought 4 tires & was charged for 4 valve stems BUT no stem caps.
This is trivial but a bit perplexing.
1/25/2019
David M. VERIFIED CUSTOMER
Jim is always a friendly face and goes out of his way to remember each customer. I appreciate how accomodating he is and what a great sense of humor he displays. Jim is valuable asset to Volvo
1/25/2019
Danielle J. VERIFIED CUSTOMER
Chris was so courteous and kind. He went above and beyond to make everything a positive experience and take care if everything. I will definitely be back- he was great!!
1/25/2019
Natalie B. VERIFIED CUSTOMER
I am very happy you have people like Christopher Sung.Thank you very much for service I had with you yesterday.
1/25/2019
David Z. VERIFIED CUSTOMER
Jim is fabulous and I am always satisfied with the results
1/24/2019
Robert J. VERIFIED CUSTOMER
i have had the drivers window squeak each time i used it for three years and to have it replaced make me feel like i have a new car, thanks so much.
1/24/2019
Nancy K. VERIFIED CUSTOMER
Johnny Liu is the ultimate in professionalism. He is an asset to Royal Motors!
1/24/2019
Willy N. VERIFIED CUSTOMER
good services and fast done.
1/24/2019
Michael T. VERIFIED CUSTOMER
Good communication and was attentive and thorough when explaining options and possible solutions. I would do business again with Royal Motors and Hector.
1/24/2019
DAVID N. VERIFIED CUSTOMER
Dan is great and friendly and explains everything very clearly.