Adam was great, i’d be happy for him to coordinate my service any time.
1/13/2019
Mei Ling. VERIFIED CUSTOMER
Excellent service
1/13/2019
James B. VERIFIED CUSTOMER
Very welcoming and friendly. Very clear and informative about what was going on. I enjoyed having him as a service advisor.
1/13/2019
Nancy C. VERIFIED CUSTOMER
Very Courteous
1/12/2019
Lisa S. VERIFIED CUSTOMER
Feel like a princess when i go to royal motors! Jim and team really take care of me!
1/12/2019
Constance M. VERIFIED CUSTOMER
The issue could not be resolved. My car does not always start. We had been stuck several times unable to start the car !
1/12/2019
Charles D. VERIFIED CUSTOMER
Craig is the best. Long time employee who represents royal motors so well
1/12/2019
Tina T. VERIFIED CUSTOMER
Jim was incredibly warm, informative and helpful. I really appreciated the care as a customer and look forward to our next visit for service.
1/12/2019
Fabien M. VERIFIED CUSTOMER
Jim is a fabulous service advisor. He is professional and knows his job inside out. He is also super pleasant to deal with, always. He really is a huge part of why I enjoy bringing my car for service with you guys
1/12/2019
Maria E. VERIFIED CUSTOMER
Jim went out of his way to accelerate an appointment to replace a broken window on my Volvo. The quoted time was 1 1/2 weeks. His guys did a great job.
1/12/2019
Jeffrey D. VERIFIED CUSTOMER
This has been the worst service experience I have ever had. The amount of work and hassle it has been to bring my car in has been a horrible customer experience. I am shocked by the inefficiency and unresponsiveness. I am counting day’s to lease completion. The car doesn’t work as expected and even the seat belt feels unstable. I feel unsafe in the car. You do not live up to your brand promise and feel taken advantage of.
1/12/2019
Waqar H. VERIFIED CUSTOMER
Great service as always!
1/12/2019
Denis B. VERIFIED CUSTOMER
Chris Sung was great as always excellent service beyond expectations I appreciate his quality care and service
1/12/2019
Sandra P. VERIFIED CUSTOMER
Jim is sincerely caring, efficient and accommodating
1/12/2019
Shika D. VERIFIED CUSTOMER
Jim goes above and beyond service. We are loyal customers of Royal because of Jim. He is friendly and very helpful. He put in our car seats and that was just a small gesture. We love Jim!
1/12/2019
Lee G. VERIFIED CUSTOMER
The service is not complete. We are waiting for parts. The car has been to service 6 times since purchase in May. Not acceptable. I don’t know why I filll ot these surveys because you obviously do jot care!
1/12/2019
Trenton R. VERIFIED CUSTOMER
I sent an email to Service Director, Mr. Balanon, on the 9th and have yet to receive a response back and it is now the 11th at 2:27pm, so assume he won't respond back today either. So our service issues have not yet been addressed. Please have someone respond to our concerns. Below is a copy of email sent. Thank you.
Hi Mr. Balanon,
I wanted to reach out to your about a service department concern. Our 2012 Audi Q5 was towed into your dealership on Monday. They inspected the vehicle on Tuesday and informed us that the timing chain was damaged and needed to be replaced. This is a known issue with our 2012 Audi Q5 (which was news to us) and is covered under an extended warranty through Audi.
After talking to the service department representative, Johnny Liu, my son Trenton R
1/11/2019
Michael G. VERIFIED CUSTOMER
Chris is a true professional and is one of the main reasons I continue to buy Audi cars. He has handled the service on all of the five different Audits I have owned and the service experience is always impeccable.
1/11/2019
David Z. VERIFIED CUSTOMER
Fabulous service and my car was fixed on time as promised
David Z